Commercial Call Center Coordinator (Banking)

*What Do We Offer?

• Immediate Start to a stable project with growth expectations
• Permanent contract.
• Gross annual salary: 18,707 euros (€1,558 gross/month) + Incentive plan

In Málaga - Campanillas, we continue expanding our Contact Center team in the Banking Sector with the development of a stable project in which we receive and make calls for the clients of a banking entity, for whom we process their credit requests for customers, who, in case they are denied, have the option to contract alternative products that we will offer them; therefore, we are currently selecting a CALL CENTER COORDINATOR for the commercial team.

*Your functions will be the following:

• Management and motivation of our sales team.
• Control and sending of internal and client reports (sales ratios, call times…).
• Coordination of teams, achievement of KPIs, working with the team to achieve objectives.
• Management and control of vacation requests, compensatory time, shift changes, and extensions/reductions of working hours. Preparation of schedules and vacations for telephone agents and distribution of shifts in the assigned services based on forecasts. Establishment of breaks, permits, and holidays.
• Periodic management and sending of the agent team dimensioning.
• Perform dynamics and constructive contributions to increase the team's sales, fostering competitiveness and improving the team's productivity.

• Full-time on-site (39h/week) from Monday to Friday in a weekly Rotating schedule from 09:00 to 21:00 (service hours). Services are also provided on Saturdays (as required by the client)
• Job location: Parque tecnológico de Andalucía, PTA(Campanillas). C/Severo Ochoa