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Call Center Coordinators with Catalan in Supermarket 39h Mon-Sun. Schedule 10:00 to 19:00h Barcelona

On-site in Barcelona·Full-time·Added today (last checked 6 Nov)

Agency
Gi Group España

433 open roles

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Our summary

Salary
€18,707 a year

About €1,400 a month after tax.

Hours
Split day (jornada partida) · Includes weekends
Contract
Permanent, full-time hours
Languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • CATALAN minimum B2.
  • Experience as a coordinator in a call center.
  • Medium/high knowledge of Google Sheets and Excel.
  • Handling of CRM and specific coordination tools.
  • Leadership oriented towards results and continuous improvement.
  • Assertive, clear communication adapted to different profiles.
  • Ability to manage conflicts, mediate, and resolve team incidents.
  • Organization, prioritization, and time management.
  • Attention to detail and rigor in process monitoring.
  • Decision-making capacity, with decisiveness and resolution.
  • Skill in providing constructive feedback and conducting coaching sessions.
  • Ability to motivate the team and foster collaborative work.
  • Analytical and synthesis skills.

Pay & benefits

What you'll get

  • Salary: according to the Contact Center agreement for this position: €18,707.27 gross/year.

The role

Currently, from the MADRID delegation, we are looking for SUPERMARKET COORDINATORS for BARCELONA.

What you'll do

  • Functions:
  • Compliance with methodology and support in project management
  • Control of the Onboarding/Welcome phase for agents.
  • Management of attendance, permits, and vacations
  • Monitoring of agents for quality follow-up.
  • Team motivation and support. ▪ Incident management and resolution. ▪ Detection of training needs within the team.
  • Measurement of quantitative and qualitative variables associated with the position.
  • Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
  • Training of agents in procedures, tools, and Campaign scripts.
  • Administrative management and report preparation
  • Profile:

How you'll work

  • Growing contract: 39 hours per week from Monday to Sunday, with 2 weekends off per month.
  • Schedules and shifts: Split shift with 1h from 10 to 19h.

Contract Type

  • Contract Type: COMPANY CONTRACT for 6 months with a 2-month probationary period + permanent.

Work area

  • Work area: at our Barcelona center (Centro AV. Diagonal 67)

Education

  • Training: 1 week of training with the client in Madrid (expenses paid)

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing
All open roles at Gi Group España

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