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Team Leader with Catalan

On-site in Barcelona·Full-time·Added 2 days ago (last checked 3 Nov)

Agency

Randstad España

6313 open roles

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Our summary

Salary: €1,600 - €1,700 a month
Hours: Includes weekends
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

*CATALAN B2 minimum is ESSENTIAL.

*Experience as a coordinator in a call center is ESSENTIAL.

*Medium/high knowledge of Google Sheets and Excel.

*Handling of CRM and specific coordination tools.

*Results-oriented leadership and continuous improvement.

*Assertive, clear communication adapted to different profiles.

*Ability to manage conflicts, mediate, and resolve team incidents.

Pay & benefits

What you'll get

Salary according to the Contact Center agreement for this position: €18,707.27 gross/year

Opportunity to be part of an international company.

The role

Do you have experience as a Supervisor/Team Leader? Are you passionate about customer service? Do you consider yourself proactive, decisive, and do you have the ability to detect customer needs?

Randstad has the perfect opportunity for you!

What you'll do

Compliance with methodology and support in project management

Control of the Onboarding/Welcome phase for agents.

Management of attendance, permits, and vacations

Monitoring of agents for quality follow-up.

Motivation and support of the team.

Management and resolution of issues.

Detection of training needs within the team.

Measurement of quantitative and qualitative variables associated with the position.

Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).

Training of agents in procedures, tools, and Campaign scripts.

Administrative management and report preparation.

How you'll work

*Full-time schedule of 39 hours per week from Monday to Sunday, with 2 weekends off per month.

Contract THROUGH THE COMPANY for 3 months + permanent.

Schedule 10 to 19h.

On-site work at our Barcelona center (Centro AV. Diagonal 67)

Requirement to attend, along with the rest of the structural staff, 1 week of training with the client in Madrid (with expenses paid).

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.