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Claims Management Teleoperator

On-site in Pozuelo de Alarcón·Full-time·Added 6 days ago (last checked 26 Oct)

Agency

Gi Group España

809 open roles

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Our summary

Salary: €17,094 a year
About €1,310 a month after tax.
Hours: Fixed shift
Work mode: On-site, Pozuelo de Alarcón
Contract: Fixed-term, full-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

Education & certifications

- Training under contract.

- Two paid weeks, Monday to Thursday from 8:30 to 15:30 and Fridays from 8:00 to 15:00

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

The role

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Currently, from our MADRID office, we are looking for a CLAIMS MANAGEMENT TELEOPERATOR in the INSURANCE sector for MADRID.

We tell you the main requirements and other skills for the position:

What you'll do

1. Reception, monitoring, and supervision of each of the assigned claims/interventions, taking responsibility for them and acting resolutely to guarantee compliance with established deadlines, achieving high customer satisfaction. Which entails, in most cases;

- Assign and coordinate the professionals associated with the claim

- Analysis of the claim documentation received from the client, determining the opening or rejection of the claim.

- Request and manage the expert intervention, as well as the rejection/payment letter...etc of the claim (if applicable).

- Validate the economic quantification of the claim

- Keep the client informed at all times of the actions taken.

- Receive calls from clients and professionals associated with the ongoing claim.

2. Receiving calls from professionals regarding previously managed claims, proceeding to the confirmation/rejection of the same, keeping the client informed at all times.

3. Offering assistance (if applicable) in the two previous points, as established by the procedure

4. Making calls to check the completion of the claim.

And from our side, what can we offer you?

Working day: various shifts. The schedules are Monday to Sunday; work is from Monday to Friday and 1 weekend every 3; when working the weekend, two consecutive days off are taken during the week.

39-hour work week on the afternoon shift from 3 pm to 10 pm
39-hour work week on the afternoon shift from 4 pm to 11 pm
39-hour work week on the afternoon shift from 5 pm to 12 am

Contract type: Temporary contract. With possibility of extension.

Salary: According to the Madrid Offices and Studios collective agreement. €17,094 gross annual for full-time

Work area: Pozuelo de Alarcon

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.