Academic Secretary Technician

• Training related to administration and management.
• At least 3 years of experience in administrative functions, preferably within the educational or university sector.
• Experience in managing student records and academic processes, and knowledge of the regulations and procedures of the Spanish university system.
• B2/C1 level of English is indispensable.
• Advanced proficiency in office automation tools (especially Excel, Word, and Outlook).
• Knowledge of academic management platforms and CRM systems.
• Student orientation and a vocation for service.
• Organizational, planning, and attention-to-detail skills.
• Communication and teamwork skills.
• Proactivity, autonomy, problem-solving.
• Commitment to quality and continuous improvement.

• Stable contract: Permanent and full-time.
• You will be part of a consolidated team, with a collaborative and dynamic work environment.
• You will be able to develop professionally thanks to our training plans and internal talent development.
• Exclusive discounts and promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).
• An attractive social benefits package through the flexible remuneration plan that includes: transport card, restaurant card, nursery voucher, medical insurance, etc.

At Grupo Planeta, we are looking to hire an Academic Secretariat Technician for our school UNIE, belonging to the division of Planeta Formación y Universidades.

Your mission will be to manage and coordinate the administrative and academic processes linked to Undergraduate and Master's students, ensuring compliance with regulations, process quality, and close, proactive service to the student:

• Manage academic and administrative processes related to enrollment, student records, credit transfers, and official certifications.
• Supervise compliance with current regulations and collaborate in the preparation of academic and monitoring reports.
• Provide personalized attention to students, both in person and remotely (telephone and digital), resolving incidents with a service-oriented approach.
• Process the issuance of academic certificates, degrees, and official documentation associated with the student's educational journey.
• Manage and keep academic databases updated, using technological tools and university management platforms.
• Coordinate administrative tasks with other functional areas of the University to ensure process coherence.
• Propose and implement operational improvements that optimize the quality and efficiency of Academic Secretariat services.
• Participate in verification, monitoring, and accreditation processes for official degrees, providing documentary and administrative support.
• Support credit transfers and recognitions according to current regulations.
• Guarantee the integrity, traceability, and archiving of official documentation in accordance with quality and audit criteria.
• Perform institutional liaison tasks with other universities, regulatory bodies, and entities of the European Higher Education Area (EHEA).

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