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Service Desk Technician in Barcelona

On-site in Barcelona·Added yesterday (last checked 3 Nov)

Grupo Sermicro

57 open roles

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Our summary

Hours
Rotating shifts
Work mode
On-site, Barcelona
Spanish
Native level
Other languages
Catalan
Education
Vocational training (FP Grado Medio)

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Skills

Grupo Sermicro is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Requirements

What we're looking for

a) Academic and specific training for the position: Higher or intermediate vocational training in IT or similar.

  • Demonstrable knowledge in Windows / Active Directory / Office 365 / Outlook.
  • Microcomputing, networks, and telecommunications.
  • Ticketing tool.

Spanish: Very high or native. Catalan: Very high or native

Nice to have

  • SCCM
  • MCP

Pay & benefits

What you'll get

  • Opportunity to work in an important leading company in its sector and in continuous growth
  • Training, continuous learning, and a professional career oriented towards specialization and promotion

Good work environment

  • Job Stability

LOCATION: BARCELONA

SCHEDULE: rotating from Monday to Friday between 7:00 and 22:00. Availability to cover weekend shifts, paid separately.

The role

At Grupo Sermicro, we are a leading Integrator of ICT Solutions and Services with more than 35 years of experience and a wide international presence.

We invite you to join our team!

We are currently looking for a Service Desk Operator to work in a service for large companies.

What you'll do

Receiving calls,

Management of service account email.

Registration of incidents, requests, and inquiries.

Correctly categorizing all tickets.

Compliance with KPIs and SLAs for telephone assistance and case handling in corporate tools (Email and ticketing)

Resolution of IT incidents related to the general functioning of corporate software, office or specific software, and operating systems.

Solving problems that users may have with applications, permissions for them, and folder access

ABM tasks (Additions, Deletions).

Execution of solutions for incidents and requests of minor complexity that can be executed remotely, under validated procedures. Performing ticket escalation for resolution by the assignment group appropriate to each case, according to the transfer matrix.

REQUIREMENTS

b) Essential knowledge

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