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Head of Operations

Hybrid in Barcelona·Full-time·Added 2 days ago

Still open when we checked on 8 Oct

Henry Schein

20 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Henry Schein doesn't mention sponsorship in the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have senior-level experience

    Director-level role.

Skills

The role

As a Head Of Operations, you will lead a team of approx. 40-50 people, covering:

Your impact will be tangible and strategic:

This is a transformation role, focused on results, structure and long-term scalability.

What you'll do

  • Application Support (ITIL-based Service Desk)
  • Customer Onboarding & Go-Live (SaaS implementation)
  • Operational governance & internal processes
  • Define and implement clear operational structure and accountability
  • Monitor and improve SLAs, KPIs and service quality
  • Ensure proper resource allocation and workload planning
  • Shift from reactive support to a predictive, performance-driven model
  • Map, standardize and optimize operational workflows
  • Eliminate inefficiencies and reduce manual effort
  • Implement scalable processes aligned with a SaaS environment
  • Build a strong KPI and reporting culture
  • Identify opportunities for automation across support and onboarding
  • Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights)
  • Define clear metrics to measure impact
  • Support teams in evolving their roles alongside technology
  • Lead experienced team leaders and drive cultural evolution
  • Communicate change clearly and constructively
  • Build engagement around results, ownership and continuous improvement
  • Act as a key bridge between Operations, Product/Engineering, Sales and HR

About Henry Schein

Henry Schein is the world's largest provider of healthcare solutions to office-based dental and medical practitioners, offering a comprehensive range of products, services, and software. With a global presence and annual sales exceeding $12 billion, the company operates across more than 30 countries, serving over one million customers worldwide. Its business spans distribution, practice management technology, and value-added services, making it a key player in the healthcare distribution industry.

In Spain, Henry Schein has a significant operational footprint, with offices in Madrid and Barcelona, serving the Iberian market. The company's Spanish operations include commercial, customer service, and technical support teams, as well as specialized roles in finance, HR, and marketing. For international professionals, Henry Schein offers opportunities in a stable, multinational environment with a strong focus on professional development and a collaborative culture, particularly in roles supporting the EMEA region.

Industry
Healthcare Distribution
Founded
1932
Employees
20,000–25,000
Headquarters
Melville, USA
In Spain
Madrid

Good to know if you are moving

  • Henry Schein is a Fortune 500 company with a global presence, offering international career opportunities across EMEA.
  • The company provides a comprehensive relocation support package for international hires, including visa assistance and relocation services.
  • Spain operations are based in Madrid, with a multicultural team serving the Iberian and Portuguese markets.
  • The company invests in employee development with training programs and career advancement paths.
  • English is commonly used in international roles, while Spanish is essential for local customer-facing positions.
All open roles at Henry Schein
WhatsApp

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