Guest Relations Agent
The role involves welcoming guests and managing their needs at Hyatt Regency Barcelona Tower. You will handle complaints, coordinate services, and provide local information.
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87,000+ live jobsOn-site in Cartagena·Full-time·Added 2 months ago (last checked 7 Oct)
84 open roles
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Previous experience as a waiter/waitress, preferably in upscale hotels or restaurants.
High level of English (essential); other languages will be valued.
Customer orientation and service mindset.
Ability to work in a team and in dynamic environments.
Availability to work rotating shifts
At Grand Hyatt La Manga Club, Golf & Spa, we care about your well-being and both personal and professional growth. When you join our team, you will enjoy the following benefits:
Opportunities for professional growth, ongoing training, and personal development- Work uniform
Meals provided in the staff dining room
Full-time working day of 8 hours
Staff shuttle bus from Cartagena to the hotel (established stops and schedules)
Great work environment
Health and wellness: psychological and emotional support. We provide you with a psychological support and counseling hotline.
Discounts at Hesperia chain hotels and Hyatt hotels.
Work at a unique resort in Europe where sport, wellness, and luxury come together in one destination. At Grand Hyatt La Manga Club Golf & Spa, you will experience a diverse professional career, with multiple operational areas and direct contact with international clients. A perfect place to learn, grow, and build a stable career in the resort segment.
Attend to and serve customers following the hotel's quality standards.
Take orders and provide advice on the gastronomic offering.
Prepare the service setup, tables, boards for banquets or conventions, chairs, sideboards, or any other furniture.
Prepare and maintain the service areas in optimal conditions.
Coordinate with the kitchen and dining room to ensure an excellent guest experience.
Manage requests and incidents professionally.
Assist with billing and customer payment collection.
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
We are committed to ensuring equal opportunities in all selection processes, promoting equity at every stage. We actively work to implement measures that foster an inclusive and diverse environment. Join our team and contribute to the success of the leading hotel in the area!
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