Guest Relations Agent
The role involves welcoming guests and managing their needs at Hyatt Regency Barcelona Tower. You will handle complaints, coordinate services, and provide local information.
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Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Puerto Calero
No relocation package mentioned.
University degree
“Titulación universitaria en Turismo, Administración y Dirección de Empresas, Hospitality Management o áreas afines.” — per the ad.
This job advert was originally written in Spanish.
University degree in Tourism, Business Administration and Management, Hospitality Management, or related fields.
Previous experience in Hotel Management or Assistant Management positions, preferably in luxury establishments or vacation resorts.
Extensive knowledge of hotel operations and a results-oriented approach.
Excellent leadership, communication, and influencing skills.
Ability to manage dynamic environments and make strategic decisions.
Guest orientation and a passion for offering memorable experiences.
High level of English is essential. Other languages will be valued.
Advanced proficiency in hotel management tools and indicator analysis.
Be part of one of the most recognized hotel companies in the sector.
A stable professional project with real possibilities for growth.
An international, dynamic environment oriented toward excellence.
Continuous training and professional development.
Competitive conditions commensurate with the experience brought to the role.
Corporate discounts and benefits.
At Secrets Lanzarote Resort & Spa, we are looking for an Assistant Hotel Manager who is passionate about service excellence, operational management, and leading high-performance teams. This position represents a unique opportunity to be part of an internationally renowned five-star resort, contributing to the success of an unforgettable luxury experience for our guests.
As the second person in charge of the hotel, you will work closely with the General Management to ensure operational excellence, business profitability, and the highest standards of quality, service, and guest satisfaction.
Support the General Management in the comprehensive management of the hotel and in the execution of the operational strategy.
Supervise and coordinate the different operational areas: Front Office, Housekeeping, F&B, Guest Experience, Maintenance, and other key departments.
Ensure compliance with quality, service, and brand standards.
Lead, develop, and motivate multidisciplinary teams, fostering a culture based on excellence and continuous improvement.
Analyze operational and financial indicators to identify optimization opportunities.
Drive guest satisfaction and loyalty through exceptional experiences.
Manage high-level incidents and act as a point of reference in operational decision-making.
Ensure compliance with safety, sustainability, and risk prevention policies.
Participate in the preparation and monitoring of budgets, action plans, and business objectives.
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
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