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Senior Sales & Events Manager

On-site in Sevilla·Added today (last checked 6 Nov)

Hyatt Hotels

51 open roles

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This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree in Business Administration and Management, Tourism, Hotel Management, or related disciplines.
Professional proficiency in Spanish and English, both oral and written.
Minimum of 5 years of experience in sales, events, or commercial management functions within the hotel sector, preferably in luxury or lifestyle establishments.
Demonstrated experience leading commercial and/or events teams, promoting talent development, collaboration, and high performance.
Solid results orientation, with the ability to execute commercial strategies, identify business opportunities, and contribute to the achievement of hotel objectives.
Excellent communication, negotiation, and relationship management skills, both with clients and with internal teams and strategic partners.
Knowledge of loyalty programs, commercial segmentation, and revenue management principles.
Ability to coordinate multidisciplinary teams and operate effectively in dynamic, service-oriented environments.
Ability to drive the adoption of new initiatives, facilitating the adaptation of teams to organizational, commercial, or market changes.
Problem-solving orientation, with the ability to act with agility, judgment, and creativity in unforeseen situations.

Nice to have

Knowledge of the Andalusian market and the corporate, group, and event segments will be valued.

Knowledge of the Andalusian market and the corporate, group, and event segments will be considered an advantage.
Affinity with luxury and lifestyle brands, as well as understanding of the service and experience standards associated with this segment.

Languages

High level of Spanish and English.

The role

Job Description

The Senior Sales & Events Manager will be responsible for executing the commercial, events, marketing, and brand positioning strategy defined by Hyatt's Cluster Commercial Direction at Thompson Sevilla, ensuring its correct implementation in the hotel and ensuring alignment between the various operational and commercial teams.

This position will report operationally to the hotel's General Manager and functionally to the Madrid-based Cluster Director of Sales & Marketing, working in close collaboration with both to ensure the achievement of commercial objectives, the strengthening of the Thompson brand in Seville, and excellence in the customer experience.

Likewise, they will act as the primary support to the General Manager in the daily management of the hotel, promoting alignment between departments, brand culture, and the correct execution of Hyatt and Thompson standards and values.

What you'll do

Implement the commercial strategy defined by the Cluster Director of Sales & Marketing and by Hyatt at Thompson Sevilla.
Ensure the correct local execution of the commercial plans, sales initiatives, and business development actions established by the cluster team.
Maintain constant communication with the cluster commercial structure to ensure the alignment of priorities, objectives, and actions.
Monitor the hotel's commercial results and ensure the achievement of established objectives.
Supervise and lead the local Events team, including event sales and group and event coordination functions.
Ensure the correct execution of groups and events sold both by the cluster team and by the hotel.
Guarantee close coordination between Sales, Events, Operations, and other departments involved in the customer experience.
Promote high standards of service, organization, and communication within the team.
Support the local execution of marketing actions developed by Hyatt and by the corporate or cluster teams.
Coordinate and facilitate the implementation of campaigns, activations, and collaborations that contribute to the positioning of Thompson Sevilla.
Ensure the consistency of brand communication and presence in all initiatives carried out at the hotel.
Guarantee that processes, procedures, and ways of working reflect the standards and values of the Thompson and Hyatt brands.
Contribute to the strengthening and consolidation of Thompson as one of the hotel references in Seville.
Ensure that the essence of the brand is present at all customer touchpoints.
Promote a service culture aligned with Thompson's identity and Hyatt's philosophy.
Act as a strategic partner and right hand to the General Manager in the daily functioning of the hotel.
Actively support coordination between departments to ensure an efficient and aligned operation.
Contribute to ensuring all teams understand and integrate brand standards into their daily activities.
Participate actively in hotel operational and leadership meetings.
Collaborate in the identification and resolution of situations that may impact the guest experience or the overall performance of the hotel.
Attend to commercial visits, site inspections, meetings, and hotel presentations.
Perform periodic visits to clients, agencies, companies, event organizers, and strategic accounts in Andalusia.
Maintain and strengthen the hotel's commercial and institutional relationships with clients, strategic partners, tourism promotion bodies, government entities, and relevant business associations.
Represent the hotel in networking activities, industry events, and institutional meetings when required.
Always act ethically and professionally, protecting the reputation and interests of Hyatt and Thompson Sevilla.
Act permanently in accordance with Hyatt's values, ethical principles, and standards of conduct.
Foster a culture of collaboration, respect, inclusion, and excellence.
Serve as an example of leadership and commitment to Hyatt's purpose: We Care for People So They Can Be Their Best.

Required Profile

Solid experience in sales, events, or commercial management within the hotel sector.
Previous experience leading Events and/or Sales teams.
Demonstrated ability to coordinate multidisciplinary teams and work in dynamic environments.
Excellent communication, organization, and interpersonal skills.
Affinity with lifestyle and luxury brands and understanding of the service standards associated with this segment.