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Key Account Manager Spain, Portugal and North Africa

On-site in Madrid·Added 1 month ago

Iberia

41 open roles

Overview

Work mode
On-site, Madrid
English
Required
Education
University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Negotiation and influencing skills.
  • Analytical skills and results orientation.
  • Proficiency in Excel.
  • English B2 or higher.
  • University degree.

Nice to have

  • Experience in commercial roles, business development, strategic account management, or B2B positions.
  • Knowledge of the airline industry, distribution, or travel sector.
  • Experience in commercial or digital transformation projects.
  • Knowledge of NDC and the evolution of distribution models.
  • Power BI, Tableau, or similar tools.
  • Experience working with Salesforce or other CRM platforms.

The role

As a Key Account Manager, you will be part of the commercial team responsible for developing a portfolio of strategic accounts, contributing to the profitable growth of Iberia and British Airways' business.

What you'll do

You will be responsible for defining and implementing the commercial strategy for your accounts, building long-term relationships with clients, and identifying new business opportunities. We are looking for people with initiative, commercial vision, and the ability to drive channel transformation and support clients as the sector evolves.

  • Define and implement the commercial strategy for a portfolio of strategic accounts.
  • Develop trusted relationships with key clients and generate new business opportunities.
  • Negotiate commercial agreements, aligning the objectives of both the client and Iberia and British Airways.
  • Analyze results, market trends, and growth potential to define action plans.
  • Drive the adoption of new distribution models, including NDC.
  • Collaborate with areas such as Revenue Management, Marketing, Distribution, Digital, and Customer to deliver value-added solutions.
  • Represent Iberia and British Airways before clients and key market stakeholders.
  • Participate actively in continuous improvement and commercial transformation projects.

We are looking for professionals with a client-focused mindset, analytical skills, and a transformational attitude. People capable of building trusted relationships, identifying growth opportunities, and driving new ways of collaborating with their clients.

  • Design and implement the commercial strategy for a portfolio of strategic accounts, developing business plans aligned with the objectives of Iberia and British Airways.
  • Build long-term relationships with key contacts in your accounts, becoming a strategic partner capable of identifying joint growth opportunities.
  • Negotiate commercial agreements that contribute to profitable business growth, generating value for both the client and Iberia and British Airways.
  • Drive the adoption of new distribution models, including NDC, adapting the value proposition to each client's needs and supporting them as the sector evolves.
  • Analyze the performance of your accounts, market trends, and business opportunities to identify initiatives that increase revenue, loyalty, and the development of new commercial opportunities.
  • Represent Iberia and British Airways before strategic clients, associations, partners, and other relevant forums, strengthening trusted relationships and the positioning of both companies.
  • Strategic thinking
  • Customer orientation
  • Negotiation and influence
  • Analytical skills
  • Change management
  • Communication
  • Cross-functional collaboration
  • Results-oriented mindset.
  • Initiative and continuous improvement

How you'll work

This position is available at the following locations: Madrid and Barcelona.

description

Our company

Your role:

Your challenges:

Your knowledge

  • Knowledge and experience

Essential

We will especially value

In this position, you will have the opportunity to:

Key Competencies

Talent at Iberia:

Our commitment to Diversity and Inclusion

About Iberia

Iberia is the flag carrier airline of Spain and one of the largest airlines in Europe, operating a broad international network from its hub at Madrid-Barajas Airport. The company is part of the International Airlines Group (IAG), alongside British Airways, Vueling, and LEVEL, and is a founding member of the Oneworld alliance. With a fleet of over 100 aircraft, Iberia serves more than 100 destinations across Europe, the Americas, Africa, and the Middle East, and is a major player in the maintenance, repair, and overhaul (MRO) sector, with its own hangars and workshops in Madrid.

Iberia has a significant presence in Spain, with its headquarters and main operational base in Madrid, and a major maintenance hub in La Muñoza. The company is a key employer for aviation professionals in Spain, particularly for engineers, technicians, and pilots. For international hires, Iberia offers a multicultural work environment and the opportunity to work in a leading European airline, with roles ranging from aircraft maintenance and engineering to commercial and digital positions. The company's culture emphasizes technical excellence and operational safety, and it is a relevant option for professionals looking to relocate to Spain.

Industry
Aviation
Founded
1927
Employees
20,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Palma de Mallorca
Website
iberia.com

Good to know if you are moving

  • Iberia is part of the International Airlines Group (IAG), a multinational holding, which can offer opportunities for internal mobility across its airlines (British Airways, Vueling, etc.).
  • The company's official working language is Spanish, but English is widely used in technical documentation and in many operational areas, making it accessible for international professionals.
  • Iberia has its own MRO (Maintenance, Repair, and Overhaul) division with large facilities in Madrid (La Muñoza), offering specialized roles for aircraft maintenance engineers and technicians.
  • The company runs a specific training program for new maintenance technicians (Programa de Formación), starting in October, which can be an entry point for international candidates.
  • Many roles, especially in engineering and maintenance, require EASA Part-66 licenses or equivalent certifications, which are internationally recognized and can be a valuable asset for professionals.

In their own words

About the company & team

We are the largest Spanish airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best travel option for our customers and to make them feel that what matters most to us is their safety and the quality and experience of their journey. In addition to the airline, we also have aircraft maintenance as a complementary business.

At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

  • We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
  • We put soul and passion: You make things happen by fully committing to everything you do.
  • We reinvent tomorrow: You look for new and different ideas to solve problems.
  • We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
  • We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
  • We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.

Additional information

At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.

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