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Help Desk N1 | IoT / Telecommunications Technical Support

Remote from Spain·Added today (last checked 12 Nov)

Krell Consulting

96 open roles

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Our summary

Salary: Up to €19,000 a year
About €1,410 a month after tax.
Hours: Monday to Friday
Work mode: Remote from Spain
Spanish: Expected (ad in Spanish)
Experience: 2+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

💼 Minimum experience: 2 years

🛠️ Technical requirements

Minimum of 2 years of experience in Help Desk or technical support.
Knowledge of IoT and M2M solutions.
Knowledge of RADIUS.
Knowledge of mobile network equipment.
Knowledge of mobile access.
Knowledge of Juniper PE equipment.
Experience in technical incident management.

Education & certifications

🎓 Education

Technical Engineering.

Pay & benefits

What you'll get

💰 Salary: Up to €19,000 gross per year

Long-term project.
100% remote work.
Salary of up to €19,000 gross per year.
Schedule from Monday to Friday, from 9:00 to 18:00 h.

The role

Help Desk N1 | IoT / Telecommunications Technical Support

📍 Location: Spain

🏠 Modality: 100% teleworking

📡 Sector: Telecommunications

🔎 Job description

At KRELL Consulting, we are looking for an N1 Help Desk Technician to join a long-term project in the telecommunications sector.

The selected person will be responsible for the attention and resolution of first-level technical incidents related to IoT and M2M solutions, identifying whether the origin of the problem lies in the connectivity, the platform, or the device before proceeding to escalation.

What you'll do

🎯 Main duties

Attention, diagnosis, and monitoring of IoT incidents.
Resolution of first-level technical incidents.
Identification of connectivity, platform, and device problems.
Management of registrations, cancellations, and modifications.
Basic monitoring of services.
Ticket management and tracking.
Coordination with partners and manufacturers.
Carrying out tests, validations, and support in new deployments.

How you'll work

📅 Duration: Long-term project

🕘 Schedule: Monday to Friday, from 9:00 to 18:00 h

About Krell Consulting

Krell Consulting is a Spanish IT staffing and talent management firm founded in 2006. It provides services including outsourcing, direct selection, IT training, and RPO (Recruitment Process Outsourcing), with a focus on technology roles. The company operates primarily in Spain, offering both remote and hybrid positions across various tech disciplines.

Industry: IT Services
Founded: 2006
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Oviedo

Good to know if you are moving

100% Spanish capital, founded in 2006
Offers remote and hybrid roles across Spain, including Madrid, Barcelona, and Oviedo
Specializes in IT staffing, outsourcing, and training
Provides services in English and Spanish, with some roles requiring advanced English

All open roles at Krell Consulting