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Loyalty Specialist (Booking Engines)

Hybrid in Palma·Full-time·Added 2 days ago

LJ Selection

16 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
LJ Selection doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Palma, Spain (Hybrid) for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Advanced use of generative AI tools, such as Claude, ChatGPT or similar, in daily work. Essential: using them also to analyze data, prepare meetings, and automate repetitive tasks.
Previous experience in Customer Success, Account Management, or similar roles, in SaaS companies or in the hotel sector.
Ability to build relationships with both hotels and technological providers.
Results orientation and data-driven decision-making.
Professional Spanish and English. Essential.
Knowledge of SaaS platforms and the ability to understand their use and value for the client.

Nice to have

Knowledge of booking engines or hotel distribution. Highly valued.
Portuguese. Valued.

The role

We are looking for a Loyalty Specialist (Booking Engines) — Palma de Mallorca, for a platform that helps hotel chains and hotels in Spain, Portugal, and LATAM to sell more directly by connecting with, getting to know, and building loyalty with their guests.

Manage and build loyalty within the hotel portfolio linked to a specific booking engine, ensuring that clients leverage the platform and renew due to the value they receive. This person will be the company's point of reference for that booking engine and the partner's main interlocutor, coordinating the commercial and operational relationship, joint actions, and technological integration improvements. They will join the Customer Success team, within the Loyalty Specialists group.

What you'll do

Manage the hotel portfolio in Spain and LATAM, including both direct clients and hotels that arrive through the booking engine as a reseller.
Monitor platform usage, renewals, and the risk of client churn.
Specialize in the assigned booking engine.
Manage the commercial and operational relationship with the partner and coordinate joint events, campaigns, and training.
Detect improvements in technological integration, prioritize them with the integrations team, and monitor their implementation.
Support the partner in the training, activation, and monitoring of their indirect portfolio.
Anticipate risks of account loss and prepare and lead renewal conversations.
Detect growth opportunities and convey them to the Product Specialist with the necessary context.
Use Claude connected to the platform and internal tools to analyze the portfolio, prepare renewals, and respond to hotels.
Coordinate with Support, Onboarding, and Marketing to offer a consistent experience throughout the entire client relationship cycle.

How you'll work

Full-time.
Hybrid modality from Palma de Mallorca (1 day in person per week).
Fixed salary + quarterly incentives linked to portfolio renewals and any accompanying expansions.
Availability for part of the afternoon shift due to client service for the Americas.
23 vacation days.
Personalized career plan and training.

About LJ Selection

LJ Selection is a recruitment and HR services company based in Palma de Mallorca, Spain. The firm specializes in connecting professionals with job opportunities across various sectors, including IT, engineering, construction, and administrative roles. As a staffing agency, LJ Selection operates within the Spanish labor market, offering both permanent placement and temporary staffing solutions to companies in the Balearic Islands and beyond.

For international professionals, LJ Selection serves as a gateway to the Spanish job market, particularly in the Balearic Islands. The company's work culture is rooted in the local Spanish business environment, and they actively recruit for roles that require Spanish language proficiency. Their presence in Palma makes them a relevant contact for expats looking to establish themselves in Mallorca, though the roles they manage are primarily oriented toward the local Spanish-speaking market.