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Special Risks Claims Handler

On-site in Madrid·Added yesterday (last checked 30 Oct)

Mapfre

93 open roles

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Our summary

Work mode: On-site, Madrid
Education: Vocational training (FP Grado Medio)

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Skills

Invoicing

This job advert was originally written in Spanish.

Requirements

What we're looking for

Intermediate or higher vocational training in administrative, business, or service management branches (for example, Administration and Finance/Insurance).
Good command of office software tools.
No previous professional experience is required, although any experience in legal, administrative, customer service, document management, or operational support environments will be positively valued, especially in insurance companies or related sectors.
We are looking for a proactive person, with great motivation for work oriented towards order and technical quality and precision, and attention to detail and people. We will value commitment, a high sense of responsibility, orientation towards the customer, achievement, and problem-solving, enjoyment of teamwork, and initiative.

Nice to have

Basic knowledge of corporate environments and document management platforms will be valued.
Knowledge of any language will be positively valued.

The role

What you'll do

Analyze and perform within the field of Property claims management:

The correct incoming information of the claim, determining coverage based on the conditions and by virtue of what was contracted by the insured, setting its valuation in the first instance.
The application of coverages according to established technical criteria and procedures or under supervision, of processing (capture, opening, processing, and closing) to provide service and information regarding claim files in their scope, ensuring a quality service.
The management of invoice payments for providers and clients, as well as proposing offers to the insured and opposing parties, in order to guarantee the resolution of the claim under the best time and cost conditions.
The commissioning and coordination of internal and external providers to guarantee the approved objectives of profitability, quality, fraud, and customer service.
The fight against fraud to guarantee compliance with the contractual obligations subscribed by the entity.
MANAGEMENT OF PROCESSING INCIDENTS THAT REQUIRE A HIGH NUMBER OF INTERACTIONS WITH THE INSURED (PRIMARILY VIA TELEPHONE) FOR THEIR RESOLUTION.

How you'll work

Temporary vacancy

Location: calle María Tubau, 10 - Madrid (Las Tablas)

Hiring process

3 steps4 interviews

First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.

About Mapfre

Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.

In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.

Industry: Insurance
Founded: 1933
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona

Good to know if you are moving

Mapfre is headquartered in Madrid, Spain, and has a large presence in Barcelona and other Spanish cities.
The company offers roles in English and Spanish, with many technical positions in data, cloud, and cybersecurity.
Mapfre has a strong commitment to digital transformation, investing in AI, data analytics, and cloud infrastructure.
International hires may find opportunities in the company's global operations, especially in Latin America and Europe.
The company provides a stable work environment with a focus on long-term career development.

All open roles at Mapfre