Reservations Officer
This role manages hotel reservations through various channels to maximize revenue and occupancy. It offers the chance to work in a legendary luxury Mediterranean resort.
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91,000+ live jobsOn-site in Sierra Nevada·Added 26 days ago (last checked 20 Oct)
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The ad rules out sponsorship
Per the ad: “Legalmente apto/a para trabajar en España.”
This job advert was originally written in Spanish.
Correct, pleasant, and discreet treatment of guests and colleagues.
Ability to work in a team and collaborate effectively.
Proper and safe handling of hazardous chemical products.
Knowledge of the risks associated with the misuse of work equipment.
Mastery of cleaning procedures and experience in specialized cleaning treatments for upholstery, carpets, and floors.
Professional with high attention to detail.
Availability to work on a flexible schedule.
Legally eligible to work in Spain.
Located in the heart of Sierra Nevada and at the foot of the slopes, El Lodge Ski & Spa and Maribel Ski & Après Ski, both members of Small Luxury Hotels of the World, represent two unique concepts of mountain hospitality. Two boutique hotels with their own identity and alpine soul, designed to enjoy the mountains through wellness, gastronomy, and design amidst an exceptional natural environment.
As part of the Marbella Club family, we share a culture based on excellence, attention to detail, and commitment to the people who make up our teams. The position we present below is a key piece in maintaining and elevating the quality standards that define our way of understanding hospitality.
Perform the cleaning and preparation of occupied and check-out rooms, complying with the highest hygiene and quality standards established by the hotel.
Prepare and maintain the cleaning trolley and assigned materials in good condition, ensuring their correct use, replenishment, and storage at the beginning and end of the shift.
Maintain order and cleanliness in work areas (lockers, hallways, rooms), avoiding leaving materials or products in view of the guest.
Check and replenish room amenities following the checklist to guarantee a complete and efficient service.
Attend to common areas during the route, removing trash, chewing gum, or other debris, and ensuring a good general image of the hotel.
Immediately report maintenance issues, specialized cleaning needs, or guest preferences to the Housekeeper or Assistant Housekeeper.
Update the status of rooms in the OPERA system and follow the protocol for lost property management.
Inform support staff (valet, room service) regarding laundry or tray pickups, and communicate if they are not removed in a timely manner.
Comply with occupational health and safety regulations, especially in the handling of chemical products, and respect sustainability objectives by turning off lights, AC, and taps in check-out rooms.
Demonstrate good conduct, respect, camaraderie, and a positive attitude towards guests and colleagues, maintaining a harmonious work environment.
Show flexibility to work individually or in a team, cover afternoon or weekend shifts, and perform other tasks requested by the Housekeeper or Floor Coordinator.
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