Reservations Officer
Marbella Club Hotel2d ago
This role manages hotel reservations through various channels to maximize revenue and occupancy. It offers the chance to work in a legendary luxury Mediterranean resort.
MarbellaFluent Spanish
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On-site in Marbella·Added 19 days ago (last checked 20 Oct)
Marbella Club Hotel
28 open roles
Our summary
- Work mode
- On-site, Marbella
- Hours
- Includes night work
- English
- Required
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Customer orientation and excellence in service.
Communication skills, active listening, and teamwork.
Ability for organization, planning, and decision-making.
Adaptability, stress tolerance, and multitasking focus.
Sommelier qualification (WSET or equivalent).
Extensive knowledge of wines, beverages, brands, and the market.
Demonstrable knowledge of service protocol and gastronomy.
Previous experience in a similar position or performing sommelier duties for at least 1 year.
Minimum B2 English. A third language is valued.
The role
Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean refuge created by Prince Alfonso von Hohenlohe.
Today, as part of The Leading Hotels of the World, we continue his legacy and promote a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below is a key part of our team and contributes to maintaining and elevating the quality standard that has defined Marbella Club for over 70 years.
What you'll do
Advise guests on the choice of wines and beverages, guaranteeing a personalized and excellent experience.
Possess in-depth knowledge of the hotel's wine list and recommend appropriate pairings.
Open, serve, and present wines and champagnes following service and etiquette protocols.
Drive beverage sales, ensuring compliance with revenue objectives and cost control.
Manage and control wine inventory: orders, stock, rotation, and levels.
Create, maintain, and update the wine list in coordination with Outlet Managers and Executive Chef.
Analyze sales and profitability to ensure adequate stock rotation.
Train the Food and Beverage team in wines, beverages, new products, and sales techniques.
Maintain a solid relationship with suppliers, negotiate prices, and evaluate special offers.
Comply with responsible alcohol service regulations and procedures.
Guarantee the quality and service standards of a 5* Grand Luxury hotel.
Collect and analyze guest feedback (comments, Mystery Shopper, Medallia) and propose improvement actions.
Participate in strategic meetings related to beverages and market trends.
How you'll work
Availability for a night shift.
About Marbella Club Hotel
- Industry
- Hospitality
- Website
- marbellaclub.com
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