Reservations Officer
Marbella Club Hotel2d ago
This role manages hotel reservations through various channels to maximize revenue and occupancy. It offers the chance to work in a legendary luxury Mediterranean resort.
MarbellaFluent Spanish
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91,000+ live jobsSector Manager - El Lodge & Maribel
On-site in Sierra Nevada·Added 1 month ago (last checked 20 Oct)
Marbella Club Hotel
28 open roles
Our summary
- Work mode
- On-site, Sierra Nevada
- English
- Required
- Experience
- 3+ years
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Professional with leadership, high service orientation, and experience in luxury hotel environments.
Excellent communication, organization, decision-making, and conflict resolution skills.
Extensive knowledge of dining room service, protocol, food and beverages, cocktails, wines and champagnes, food safety, and responsible alcohol service.
Proficiency in hotel systems (PMS and POS), financial control, and cash management.
Spanish and English (min. B2); a third language is highly valued.
Desirable minimum experience of 3-5 years in a similar position.
Valid Food Handler's Certificate.
The role
Located in the heart of Sierra Nevada and at the foot of the slopes, El Lodge Ski & Spa and Maribel Ski & Après Ski, both members of Small Luxury Hotels of the World, represent two unique concepts of mountain hospitality. Two boutique hotels with their own identity and alpine soul, designed to enjoy the mountains through wellness, gastronomy, and design amidst an exceptional natural environment.
As part of the Marbella Club family, we share a culture based on excellence, attention to detail, and commitment to the people who make up our teams. The position presented below is a key piece in maintaining and elevating the quality standards that define our way of understanding hospitality.
What you'll do
Responsible for directing and supervising daily operations (bar and/or dining room), guaranteeing efficiency, profitability, and compliance with quality, food safety, and service standards typical of a luxury hotel.
Coordinate opening and closing, human and material resource planning, manage seating, reservations, and operational coverage, and ensure response to internal or guest requests within a maximum of 24h.
Lead, train, and evaluate the team, promoting a fair working environment aligned with internal policies. Supervise service organization, food and beverage standards, operational documentation, and follow-up on maintenance issues.
Collaborate with Management in defining department objectives, coordinate information with other departments, and manage complex inquiries, incidents, or complaints. Promote LQA standards to guarantee an exceptional guest experience.
About Marbella Club Hotel
- Industry
- Hospitality
- Website
- marbellaclub.com
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