Reservations Officer
This role manages hotel reservations through various channels to maximize revenue and occupancy. It offers the chance to work in a legendary luxury Mediterranean resort.
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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Minimum education: High school diploma.
Dynamic, resourceful, and service-oriented.
Languages: Spanish and English (minimum B2 level); a third language will be positively valued.
Knowledge of hotel management systems and service protocols.
Located in the heart of Sierra Nevada and at the foot of the slopes, El Lodge Ski & Spa and Maribel Ski & Après Ski, both members of Small Luxury Hotels of the World, represent two unique concepts of mountain hospitality. Two boutique hotels with their own identity and alpine soul, designed to enjoy the mountains through wellness, gastronomy, and design in the midst of an exceptional natural environment.
As part of the Marbella Club family, we share a culture based on excellence, attention to detail, and commitment to the people who make up our teams. The position we present below is a key piece in maintaining and elevating the quality standards that define our way of understanding hospitality.
Receive, recognize, and attend to guests in accordance with the company's excellence standards.
Manage restaurant reservations and seating, ensuring maximum efficiency and confirming diner attendance.
Provide detailed information about the menu, resolve doubts, and offer personalized recommendations.
Handle telephone calls and correspondence with professional etiquette, ensuring responses within established timeframes.
Promote the hotel's food and beverage points of sale through attentive and detail-oriented service.
Collaborate with the Food and Beverage team in the strategy and fulfillment of the department's objectives.
Ensure compliance with the hotel's quality, safety, and service standards.
or browse Entry-level·Hospitality