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Ambassador

On-site in Final Passeig de Joan de Borbo·Added today (last checked 12 Nov)

Marriott International

86 open roles

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Our summary

Work mode: On-site, Final Passeig de Joan de Borbo
Spanish: Fluent
English: Required
Education: Upper secondary (Bachillerato)
Driving licence: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience required.
Valid driver's license (mandatory).
Fluency in Spanish and English.

Pay & benefits

What you'll get

At Marriott, we put people first - it's one of our distinctive core values.

Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
Associates receive paid leave to use for vacations, sick time, holidays and more.
Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
Depending on the property and role, additional local benefits may also be available.

The role

The Ambassador is responsible for enhancing the guest experience by actively engaging with guests throughout the hotel lobby and public areas, promoting hotel services and facilities, and assisting with special requests and arrangements. This role serves as a key point of contact for guests, providing local area knowledge, coordinating service requests, and ensuring guest satisfaction through exceptional hospitality and personalized service.

What you'll do

Engage with hotel guests to enhance their experience and promote hotel services and facilities throughout the property.
Respond to guest requests for special arrangements and services, including transportation, reservations, and dry cleaning.
Assist guests with unique needs and follow up to ensure satisfaction with services provided.
Provide guests with information about the hotel, local attractions, special events, and surrounding area amenities.
Coordinate with appropriate departments, including Housekeeping, Food & Beverage, and Bell Services, to resolve guest requests and concerns.
Welcome and acknowledge guests according to company standards while anticipating and addressing service needs.
Maintain professional communication, prepare accurate documentation, and answer telephones using appropriate etiquette.
Follow company policies, safety procedures, quality standards, and confidentiality requirements while supporting team objectives.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Marriott International is one of the world's largest hospitality companies, operating a portfolio of over 8,700 properties across more than 30 brands in 139 countries and territories. The company manages a diverse range of hotel brands from luxury properties like The Ritz-Carlton, EDITION, and W Hotels to premium and select-service brands, and also operates the Marriott Bonvoy travel program. With over 400,000 associates worldwide, Marriott is a global leader in the hospitality industry, known for its scale, brand diversity, and commitment to guest satisfaction.

In Spain, Marriott operates a significant number of properties, including the iconic Hotel Arts Barcelona, The Madrid EDITION, and The Ritz-Carlton Tenerife, Abama. The company's Spanish presence is substantial, with hotels in major cities like Barcelona, Madrid, Ibiza, and Tenerife, offering roles in food & beverage, rooms, finance, and human resources. For international professionals, Marriott provides a structured environment with clear career paths, internal mobility opportunities, and a global network that can facilitate relocation within the company. The company's scale and brand recognition make it an attractive employer for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA
In Spain: Madrid, Barcelona, Ibiza and 1 more

Good to know if you are moving

Marriott operates in over 130 countries, offering potential for internal transfers and global career mobility.
The company has a well-defined internal mobility program, allowing employees to apply for positions in different countries, including Spain.
Marriott offers a comprehensive benefits package, including health insurance, retirement plans, and travel discounts.
The company is known for its strong culture of 'putting people first', which can be a positive factor for international hires.
Marriott has a structured training and development program, including the Marriott Voyager program for leadership development.

In their own words

About the company & team

At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.

As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All open roles at Marriott International