Front Desk Supervisor

In exchange for your commitment and motivation, we offer you: Joining Palladium Hotel Group, a Spanish company with an international presence in the midst of an expansion process, which has been recognized for the fourth consecutive year as a Top Employer in Spain, Italy, Mexico, Dominican Republic, Brazil, and Jamaica. We offer a competitive salary policy and job stability, as well as training plans so that you have development and growth opportunities within the company at a national and international level. You will be part of a dynamic, multicultural team with a winning mentality that counts on great professionals from the hotel sector, and you will stay up to date with new trends in your area and the sector. Additionally, you will be able to enjoy access to discounts at group hotels and other associated companies through the PHG Benefits Club. Working in a socially responsible company, with the possibility of collaborating with initiatives to preserve the environment and promote social integration. We offer you the possibility of building a career with us, growing within the company, and participating in the expansion of Only YOU Hotels.

From Only YOU Hotels we are looking for professionals capable of pushing themselves further, of being an example of commitment, motivation and optimism, managing to delight the guest and contribute to success, always guided by our values.

From our team, the most welcoming in the city, we are looking for flexible and versatile FRONT DESK SUPERVISORS who enjoy teamwork, want to share their knowledge and experience with others, and seek stability. Our intention is to share with you the passion, success, and values of our brand. If you identify with us, you are bold, creative, and passionate about this world... join Only YOU Hotels as a FRONT DESK SUPERVISOR!

Supervise the daily activities of the reception team, ensuring that customer service quality standards are maintained.

Resolve customer complaints and claims efficiently, working to ensure a quick and satisfactory solution.

Coordinate check-in and check-out schedules with the Housekeeping department to guarantee correct room assignment and occupancy optimization.

Have a deep knowledge of the hotel facilities and local services to provide accurate and useful information to guests.

Organize and lead periodic meetings for the Reception department, reviewing team performance and establishing improvement objectives.

Ensure good internal communication and promote the use of company communication channels (bulletin boards, suggestion boxes, meetings) to guarantee a constant flow of information. Guarantee compliance with internal rules and hotel procedures, and act according to the guidelines received from superiors.

Train and support the reception team, helping to improve their skills and performance in guest relations. We value experience, but above all attitude and the desire to work! If you want to enjoy your job... WE ARE LOOKING FOR YOU!