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Customer Service/Call Center - FMCG

On-site in València·Added 16 days ago (last checked 15 Oct)

Agency
Michael Page España

1696 open roles

Overview

Salary
€25,000 - €30,000 a year

About €1,650 - €1,930 a month after tax.

Work mode
On-site, València
Contract
Permanent contract
Hours
Monday to Friday
Experience
2+ years
Education
Higher vocational training (FP Grado Superior)

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

Nice to have

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

No remote work.

Schedule from Monday to Friday.

The role

An important leading national company in the marketing and distribution of consumer products is looking to incorporate an After-Sales Customer Service profile to reinforce its Customer Service team.

  • Important leading company in its sector.
  • Professional growth.

What you'll do

  • Manage customer inquiries and incidents through different communication channels (telephone, email, and digital platforms).
  • Analyze and perform an initial diagnosis of reported incidents to identify the most suitable solution.
  • Coordinate actions with internal departments and external collaborators to ensure an effective resolution of cases.
  • Perform continuous follow-up of open files, guaranteeing compliance with established deadlines.
  • Keep customers informed about the status of their requests and ongoing procedures.
  • Register and update all information related to incidents in the internal management systems.
  • Manage complaints and complex situations, ensuring customer satisfaction and the company's image.
  • Inform and advise on warranty conditions, returns, and service procedures.
  • Contribute to the analysis of recurring incidents and propose improvements in customer service processes.
  • Work with performance indicators oriented towards service quality, response times, and customer satisfaction.

Who are we looking for (M/F/D)?

  • Higher Level Vocational Training in Administration, Commerce, Customer Service, or related areas. University education will be valued.
  • Minimum of 2 years of experience in customer service, after-sales support, or incident management positions.
  • Experience in complaint management and autonomous problem-solving.
  • Regular use of CRM, ERP, or customer management platforms.
  • Knowledge of Excel and incident tracking tools will be a plus.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Important company in the FMCG sector located near Valencia.

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