Customer Service with High English

Previous experience in Customer Service, customer service, or commercial

administration, preferably in B2B environments.

 Native Spanish.

 Intermediate-high English level, both oral and written.

 Good communication skills and customer orientation.

 Ability to manage multiple tasks simultaneously and establish

priorities.

 Organizational skills, attention to detail, and rigor in order recording.

 Proficiency in IT tools and order management systems or ERP.

 Ability to work in a team and collaborate with different departments.

 Autonomy in daily management and follow-up of pending tasks.

• Monday to Friday from 8:30 to 17:00
• Temporary contract of 5 / 6 months

Have you studied a CFGM, CFGS, Degree in Administration and/or similar?, Do you have experience in Customer Service?, if so...! We are looking for you!

Management and recording of orders in the system, ensuring the correct

entry of data and compliance with established procedures.

 Attention and management of customer & commercial inquiries by telephone, email

and other communication channels.

 Management of incidents and breakdowns, coordinating the necessary actions with the

technical departments and other involved teams.

 Coordination of installations and technical services, performing the follow-up of

requests and ensuring correct planning.

 Follow-up of orders from receipt to delivery, informing the

customer about the status, deadlines, and possible delays.

 Resolution and follow-up of claims, seeking effective solutions and

guaranteeing fluid communication with the customer.

 Internal coordination with the Logistics, Sales,

Administration, and Technical Service departments to ensure the correct flow of information

and the resolution of incidents.

 Management of returns, exchanges, and after-sales requests, in accordance with

company policies.

 Prioritization and organization of tasks, properly managing deadlines and

customer needs.

 Proactive detection of possible incidents and follow-up of open cases

until their resolution.

 Collaboration with the team to achieve service and quality objectives, and

guest satisfaction.

 Compliance with internal procedures and contribution to the continuous improvement

of customer service processes.