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Customer Service & Back Office - Collaborator Channel (B2C)

Hybrid in Barcelona·Full-time·Added 3 days ago

Still open when we checked on 8 Oct

Talent Match

16 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 3+ years of experience

    Mid-level role.

  • Higher vocational training (FP Grado Superior)

    “FP Grado superior administración y finanzas, o áreas afines.” — per the ad.

Benefits

  • Flexible pay plan

    Take part of your salary as tax-free benefits, per the ad.

  • Gym access

    Free or discounted, per the ad.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

What do you need to make a Match?

● Higher Vocational Training in administration and finance, or related areas.

● At least 3 years in a partner/collaborator service role or similar, preferably in the energy sector or in environments related to indirect sales.

● Experience in back-office management.

● B2 level of English.

● Proficiency in management tools and CRM software, as well as advanced Excel skills.

● Ability to identify and resolve problems independently, with a focus on continuous improvement.

Pay & benefits

What you'll get

What do you receive in the process?

● Good and dynamic working environment.

● Hybrid remote working modality (two days of remote work) and intensive shifts on Fridays

● Competitive remuneration.

● Flexible benefits (meals, transport, nursery).

● Gym discount.

● Teambuilding.

The role

Do you perform customer service tasks? Are you used to working with partners and helping them with back-office tasks? If so, and if you also like the energy sector, this opportunity could be for you!

One of our clients located in Barcelona, belonging to the energy sector, is looking to match with a Customer Service & Back Office profile to be part of the company's B2C department, within the partner channel.

What you'll do

What will your mission be?

● Management and coordination of indirect sales channels, ensuring the fulfillment of commercial objectives and the quality of the sales process.

● Continuous relationship and support for partners, resolving operational incidents and guaranteeing efficient collaboration aligned with the company.

● Optimization of back-office processes, identifying improvements to increase efficiency, reduce response times, and ensure information integrity.

● Management and control of commissions, supervising their correct calculation and payment, and resolving discrepancies together with the finance and sales teams.

● Monitoring, reporting, and expansion support, through KPI monitoring, preparation of strategic reports, and collaboration in the incorporation of new channels.

About Talent Match

Talent Match is a Spanish human resources and recruitment consultancy based in Sant Cugat del Vallès, Barcelona. The company provides talent attraction, analytics, and tailored solutions, using AI-driven matchmaking to connect companies with quality candidates. With over 20 years of accumulated experience and a team of consultants, it manages recruitment processes for various roles, from fullstack developers to IT account managers.

Industry
Recruitment
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