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Expert Telco Loyalty & Customer Lifecycle

Hybrid in El Prat de Llobregat·Added 10 days ago (last checked 26 Oct)

Agency

Michael Page España

2362 open roles

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Our summary

Salary: €60,000 - €80,000 a year
About €3,460 - €4,410 a month after tax, or €3,480 - €4,750 under the Beckham regime.
Work mode: Hybrid, El Prat de Llobregat
Contract: Permanent
Education: University degree

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Pay clears the EU Blue Card threshold
The advertised pay is over the €41,356 bar, so the route exists if Michael Page España uses it.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary from 60.000 EUR to 80.000 EUR.
Flexible working model, continuous training, wellness initiatives, and employee discounts.

Please apply if your experience matches the requirements for this Expert Telco Loyalty & Customer Lifecycle (M/F/D) role

The role

As an Expert Telco Loyalty & Customer Lifecycle (M/F/D) in El Prat de Llobregat, you will shape loyalty and customer lifecycle activity within the retail sector and Digital department. You will use customer-focused initiatives to strengthen engagement and support commercial goals across the customer journey.

Join an international, innovative company
Drive customer loyalty and retention strategies with a real business impact.

What you'll do

Design and own the end-to-end Telco customer lifecycle strategy, from onboarding to pre-renewal stages.
Define and implement post-purchase and always-on CRM campaigns to increase engagement and customer value.
Lead onboarding communications and customer education initiatives to improve product adoption and satisfaction.
Develop cross-selling and upselling strategies throughout the customer contract lifecycle.
Coordinate campaign implementation with Digital, CRM, Compliance, Marketing, and local country teams.
Align lifecycle activities with customer insights, retention strategies, and CX/NPS objectives.
Integrate telecommunications propositions into the company's broader Loyalty ecosystem.
Share best practices and drive process standardization across international markets.
Monitor business performance metrics and continuously optimize lifecycle initiatives to improve customer retention and profitability.

Who are we looking for (M/F/D)?

Bachelor's degree in Business Administration, Marketing, Digital Business, or related disciplines.
Proven experience in CRM, customer lifecycle management, loyalty, or customer engagement roles.
Strong understanding of customer journey design and campaign execution.
Experience translating customer journeys into actionable communications and engagement programs.
Strong commercial mindset with experience driving customer value, retention, and loyalty.
Previous exposure to telecommunications, mobile subscriptions, SaaS, or other subscription-based businesses is highly desirable.
Ability to work in international and cross-functional environments.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing

In their own words

About the company & team

Our client is looking for an Expert Telco Loyalty & Customer Lifecycle to own and optimize the end-to-end customer journey for telecommunications services. This person will be responsible for designing and executing lifecycle strategies that maximize customer engagement, retention, loyalty, and commercial performance throughout the contract lifecycle.

The role sits at the intersection of CRM, customer engagement, loyalty, and commercial growth, ensuring customers receive the right communication and value propositions from onboarding through contract renewal.

All open roles at Michael Page España