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Customer Care Training and Quality Technician

On-site in Vila-seca·Added 4 days ago (last checked 23 Oct)

Our summary

Work mode
On-site, Vila-seca
Contract
Permanent contract
English
Required
Education
Vocational training (FP Grado Medio)

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Spanish, French, and English (high level) are indispensable requirements.

- Provide a minimum of 1 year of experience in the development of similar functions. Experience working in companies within the tourism sector or within the company is valued.

Nice to have

- User-level IT skills (Office Environment) are valued. Knowledge of IT in systems, Opera / Galaxy / SalesForce.

Education & certifications

- Secondary Education, Vocational Training (FP II), TEAT in customer service or related to Tourism, or a Diploma in Tourism.

Pay & benefits

What you'll get

Permanent contract.

The role

What you'll do

Supervise, coordinate, and provide operational and motivational support to the team of managers, being responsible for the correct development of their activity across all assigned channels and segments (B2C, B2B, Club, Groups), as well as in the management of hotel reservations, ticket sales, and products associated with the resort.

Ensure the application of established procedures and standards, aligning daily operations with the guidelines of the Department and the Area Manager, with the objective of guaranteeing excellent customer service, correct administrative and commercial management, and compliance with defined KPIs and SLAs.

Technical skills

- An organized, autonomous, proactive, and results-oriented person, with the ability to work in a team and adapt to dynamic environments.

- Analytical capacity and attention to detail to evaluate quality, analyze results, and identify opportunities for improvement.

- Orientation toward continuous improvement and the ability to define and monitor action plans.

- Communication skills and the ability to provide clear, constructive, and actionable feedback.

- Ease in transmitting knowledge in a practical way and delivering training on products, systems, processes, and skills.

About PortAventura World

PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.

For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.

Industry
Theme Park
Founded
1995
Employees
1,000–5,000
Headquarters
Vila-seca, Spain
In Spain
Vila-seca, Salou

Good to know if you are moving

  • The company is headquartered in Spain, so no international relocation is needed for a role at the main resort.
  • Spanish language skills are highly beneficial for most guest-facing and operational roles.
  • The resort is located in a coastal area, offering a lifestyle that combines tourism and hospitality work.
  • The company operates year-round, with peak seasons during summer and holidays.
  • Roles span hospitality, operations, and entertainment, offering a variety of career paths.
All open roles at PortAventura World
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