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Cash Customer Service Operator

Remote from Spain·Added 2 days ago

Still open when we checked on 7 Oct

Prosegur

519 open roles

Overview

Job details

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Skills

Nice to have

This job was automatically translated to English.

Requirements

What we're looking for

  • Previous experience in operational coordination, customer service, back office, or service management functions.
  • Advanced proficiency in Excel and office tools.
  • Ability to interpret data and prepare reports.

Nice to have

  • Valuable experience in logistics, operations, transport, or service environments.
  • Valuable experience working with CRM and management systems.

The role

We are looking for a Customer Service Operator to join the CASH area in a dynamic environment where they will play a key role in the planning, monitoring, and coordination of services, ensuring compliance with the commitments made to our customers.

The selected person will act as a link between customers, operations, and internal teams, managing incidents, coordinating services, and monitoring quality indicators to ensure an excellent customer experience.

This is a position with a significant organizational and analytical component, ideal for professionals who enjoy managing multiple tasks simultaneously, working with data, and maintaining constant communication with different business areas.

What you'll do

  • Attend to and manage customer requests, inquiries, and incidents related to daily operations.
  • Provide support to the Front Office team in the management and monitoring of services.
  • Plan and coordinate services, recording activities in corporate systems for their correct execution.
  • Monitor services and operations, guaranteeing compliance with established KPIs and SLAs.
  • Manage the workload of delivery and collection services in the corresponding operational tools.
  • Extract, analyze, and prepare reports for internal and external customers.
  • Review, validate, and keep the information recorded in the CRM up to date.
  • Monitor service levels and propose corrective actions in the face of possible deviations.
  • Manage special requests or services outside of the contract, coordinating their economic and operational assessment together with the corresponding commercial areas.
  • Collaborate in the continuous improvement of internal processes and procedures.

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
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