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Host/Hostess

On-site in Marbella·Added 11 days ago (last checked 19 Oct)

Puente Romano Marbella

6 open roles

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Our summary

Work mode: On-site, Marbella
English: Required

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

• Previous experience as a Host / Hostess, Receptionist, or similar position.
• Experience in luxury hotels, premium restaurants, or lifestyle environments is valued.
• Experience in reservation management and service to international clientele.

• High level of Spanish and English.
• Knowledge of other languages is valued.

• Excellent orientation toward the customer experience.
• Elegant, friendly, and professional communication.
• Organization and priority management.
• Attention to detail.
• Ability to work in dynamic, high-demand environments.
• Incident resolution with agility and empathy.
• Teamwork and operational coordination.

• Proficiency in reservation systems.
• Microsoft Office at a user level.
• Knowledge of service and customer care standards.
• Experience with platforms such as CoverManager, SevenRooms, or similar is valued.
• Database management and professional telephone service.

Nice to have

• Training in Hospitality, Tourism, Hospitality, or similar.
• Training in customer service, protocol, or public relations is valued.

The role

We are looking to hire a person for the position of Host / Hostess, responsible for ensuring a warm, professional, and personalized welcome experience for all clientele, acting as the first point of contact and representing the restaurant's hospitality and service standards.

The person in this role will have a strong focus on the customer experience, reservation management, and organizing the flow of service, ensuring efficient coordination between the various operational teams. Their main objective will be to deliver an impeccable reception and help ensure that every experience gets off to an exceptional start.

What you'll do

• Receive and welcome guests and customers in a professional, friendly manner aligned with the brand's hospitality standards.
• Manage reservations, waiting lists, and table assignments in an organized and efficient manner.
• Escort customers, guaranteeing a smooth and personalized experience.
• Manage the flow of entry and exit, optimizing waiting times and occupancy.
• Attend to special requests and anticipate customer needs.

• Maintain constant communication with operational teams to ensure correct service organization.
• Report on VIP reservations, customer preferences, and special needs.
• Support the optimization of occupancy and service planning.
• Manage last-minute changes and operational incidents with agility and professionalism.
• Collaborate with the team to guarantee a consistent experience throughout the entire stay.

• Manage calls, inquiries, and reservation requests efficiently and professionally.
• Keep reservation systems and customer databases up to date.
• Confirm reservations and perform follow-ups when necessary.
• Record preferences and relevant information to improve the customer experience.
• Guarantee the correct communication of information between the different teams.

• Represent the brand image and values through elegant and professional communication.
• Ensure that the reception area remains tidy, organized, and aligned with established standards.
• Maintain a proactive, problem-solving attitude oriented toward customer satisfaction.
• Contribute to generating positive and lasting relationships with regular customers and visitors.
• Ensure an excellent welcome experience at all times.

About Puente Romano Marbella

Puente Romano Marbella is a luxury beach resort in Marbella, Málaga, on Spain's Costa del Sol. The property combines suites and private villas with an extensive dining portfolio that includes Nobu Marbella, Sea Grill, La Petite Maison, the Chiringuito beach club, Chambao, and La Plaza, alongside a Six Senses spa, a tennis club, kids' club, shopping, and meetings, weddings and events facilities. The resort also operates Nobu Hotel Marbella and a Puente Romano Villa Collection, and markets itself as a culinary landmark of the Mediterranean coast.

For international professionals, the employer is based entirely in Marbella, with its careers portal listing vacancies across two on-site locations, Puente Romano Marbella and Nobu Hotel Marbella, and covering departments such as kitchen, restaurant and bar, reception and concierge, spa, tennis club and gym, marketing and sales, HR, administration, IT, and maintenance. Job listings are filtered by language with Spanish listed, so Spanish proficiency is relevant for most roles. The careers site is run under Luxury Hotel Partners alongside Marbella Club Hotel, and current openings include PR & Communications Manager, Nightlife Venue General Manager, and Marketing Coordinator.

Industry: Hospitality

Good to know if you are moving

The resort is located at Bulevar Príncipe Alfonso von Hohenlohe, s/n, 29602 Marbella, Málaga, on the Costa del Sol.
Careers listings cover two on-site locations: Puente Romano Marbella and Nobu Hotel Marbella.
Current open roles include PR & Communications Manager, Nightlife Venue General Manager, and Marketing Coordinator (replacement).
The careers portal filters vacancies by language with Spanish listed, so Spanish proficiency is relevant for most positions.
Hiring spans many departments including kitchen, restaurant and bar, reception and concierge, spa, tennis club and gym, marketing and sales, HR, administration, IT, and maintenance.

All open roles at Puente Romano Marbella