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Host/Hostess

On-site in Madrid·Added 18 days ago (last checked 12 Oct)

Palladium Hotel Group

21 open roles

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Our summary

Work mode: On-site, Madrid
English: Required
Education: University degree

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Education / Studies (specify legal requirements for exercising the position): Degree Previous experience and knowledge: At least 6 months of experience Customer service High level of English Other desirable requirements (not essential): Degree in Tourism At least 1 year of experience Knowledge of a third language. Key competencies (in accordance with our competency dictionary): Commitment to PHG and alignment with its corporate culture Adaptability to change Customer orientation through excellence Teamwork and cooperation Continuous learning Orientation to results / objectives Initiative to undertake commitments, make decisions, and resolve problems. Commercial orientation

The role

Responsible for organizing and controlling the flow of diners upon their arrival and departure from the restaurant/buffet and following up on customer service, in accordance with the policies and quality criteria established by the organization.

What you'll do

Receive and see off customers in the outlet. -Seat customers at their tables. -Provide assistance and information to customers in a qualified manner, with initiative and responsibility. -Advise customers, upon request, on the choice of food and/or drinks. -Maintain the correct state of appearance, order, and conservation of the work area and customer zones. -Perform assigned tasks with promptness, diligence, and safety. -Knowledge of the integrated Quality, Environment, and Prevention Policy. -Ensure maximum customer satisfaction during their stay. -Have knowledge of the hotel facilities and the destination. -Keep management informed of incidents and news. -Know and comply with established internal regulations and, in any case, act according to the instructions received from superiors and professional knowledge of the trade. -Knowledge of the hygiene and sanitary regulations applicable to the department and HACCP prerequisites that may apply to them. -All those functions that their hierarchical manager requires. -Transmit the rules and instructions dictated by their hierarchical superior. -Collaborate with management and other departments. -Know and report the risks involved in performing the work carried out in the area of their competence and responsibility. -Correctly use, conserve, and maintain the Personal Protective Equipment and safety equipment provided by the company.

About Palladium Hotel Group

Palladium Hotel Group is a Spanish hospitality company that owns and operates a portfolio of hotels and resorts, primarily in Spain and Italy. The group manages iconic lifestyle brands such as BLESS, Only YOU, Hard Rock Hotel Marbella, and its namesake Palladium Hotels, with a strong presence in Ibiza and Madrid. Their operations span luxury, lifestyle, and resort segments, with a focus on the Mediterranean leisure market.

In Spain, the group is headquartered in Ibiza and has a significant operational footprint in Madrid, with additional properties in Peñíscola and Marbella. For international professionals, the group offers a multicultural, service-oriented work environment across its Spanish properties, with roles ranging from hotel operations and F&B to corporate functions like finance, HR, and legal. They actively recruit internationally, with English commonly used in many corporate and hotel roles, and offer opportunities for career growth within a fast-expanding hospitality group.

Industry: Hospitality
Founded: 1956
Employees: 5,000–10,000
Headquarters: Ibiza, Spain
In Spain: Ibiza, Madrid, Peñíscola and 1 more
Website: palladiumhotelgroup.com

Good to know if you are moving

The group's corporate language is Spanish, but English is widely used in corporate roles and many hotel operations, especially in international brands like Hard Rock Hotel.
Spain's hospitality sector is heavily regulated, and the group provides full legal contracts and social security coverage, which is standard for permanent roles.
The group operates in popular expat destinations such as Ibiza and Marbella, offering a lifestyle that attracts many international professionals.
Many roles, especially in hotels, are customer-facing and require Spanish proficiency, but corporate and management positions may be more accessible for non-Spanish speakers.
The group has a clear internal career path, with opportunities to move between its different brands and properties in Spain and Mexico.

All open roles at Palladium Hotel Group