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Customer Service Administrator

On-site in San Agustín del Guadalix·Full-time·Added 3 days ago (last checked 23 Oct)

Agency

Randstad España

5412 open roles

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Our summary

Salary: €23,400 a year
About €1,570 a month after tax.
Hours: Rotating shifts
Work mode: On-site, San Agustín del Guadalix
Contract: Full-time
Driving licence: Own vehicle

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

Oracle

This job advert was originally written in Spanish.

Requirements

What we're looking for

Hard Skills

Work experience: Between 1 and 2 years performing similar functions within the Customer Service or logistics administration area (experience in the logistics and distribution sector will be highly valued).

Mobility and Residence:

Have your own vehicle/car to travel to the workplace in San Agustín de Guadalix and reside in the northern area of Madrid (e.g., Tres Cantos, San Agustín or surroundings).

Nice to have

Experience in returns management and goods dispatch will be valued.

Handling of ERPs and sector-specific software. Experience in Oracle / Microsoft Dynamics NAV (Navision) or TMS/WMS tools is desirable.

Salesforce knowledge is valuable for Ticket Resolution.

Education: Vocational Training (FP) at Middle or Higher Grade in Administration, International Trade, Transport and Logistics, or similar is desirable.

Pay & benefits

What you'll get

Salary: According to the Administrative Assistant collective agreement of 23,407.80

gross annual + a variable incentive of 1,050
annual.

The role

Do you have experience in transport route management and are you looking to take the next step in your professional career? At Randstad, we are selecting an Operations Administrator to join a dynamic traffic department in the M50 area (Madrid). If you are looking for a position with a direct impact on daily operations and the optimization of national and international routes, this is your opportunity!

What you'll do

Reporting to the head of the SAC / Customer Service department, your main functions will be:

Perform comprehensive monitoring of customers' transport services, guaranteeing compliance with delivery times.

Proactively attend to customers and suppliers, offering fluid communication and resolving operational incidents with agility.

Coordinate and supervise the management of returns (reverse logistics), ensuring the correct registration and processing of goods.

Carry out the control of goods dispatch, verifying the associated transport documentation and coordinating the departure of shipments.

Register and update information operating with management systems and area tools (Oracle/ SAP/ Navision, logistics ERPs, TMS/WMS).

How you'll work

Contract type: Initial 3-month contract through an ETT (Temporary Employment Agency) with a real possibility of subsequent permanent incorporation into the workforce.

Working Day and Hours:

Full-time, Monday to Friday, in rotating shifts of:

Shift A: From 09:00 to 17:00 hours.

Shift B: From 11:00 to 19:00 hours.

Rotating Saturdays with guaranteed rest: You work 1 Saturday every 3-4 weeks (from 08:00 to 14:00 hours). Work-life balance! When you work on Saturday, you enjoy rest on the immediately following Monday.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.