Incident Manager - Real Estate Sector

Base salary of 24,000

• gross per year.

Variable annual incentive of 1,200

• paid at the end of the year based on the achievement of objectives.

Continuous working hours from Monday to Friday, 9:30 h to 18:30 h,

Opportunity for development and job stability within a leading company in its sector.

Immediate start

Demonstrable experience in incident management, breakdowns, or claims processing; a career path in property management, insurance, or related sectors will be positively valued.

Fluent command, both spoken and written, of Catalan and Spanish.

English proficiency valued

Proactive profile, highly resolute, and with excellent organizational capacity to prioritize urgent tasks.

Assertive communication skills to negotiate and coordinate effective solutions with technicians, suppliers, and owners.

At Randstad, we are looking for the best talent! We are currently selecting a specialist with an Incidents Manager profile to join an important, dynamic, and constantly growing project. If you are looking for a position where your organizational capacity and your attention to detail make a difference in the day-to-day, this is your opportunity.

In the position of Incidents Manager, your main responsibilities encompass the reception, classification, and resolution of eventualities that arise in properties. Your daily tasks will include:

Reception and analysis of breakdown or incident reports forwarded by the property management team to the specialized department.

Comprehensive management of the operations associated with the properties (boiler breakdowns, automatic door failures, structural incidents, utilities, and any requirement reported by the building owners).

Constant contact and direct coordination with suppliers, repair technicians, and maintenance companies to expedite interventions.

Monitoring the status of each case from its opening until the confirmation of the definitive solution by the client or owner.

Detailed recording of actions and constant updating of the maintenance history within the corporate management system.