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Loyalty and Retention Teleoperator - Insurance Sector

On-site in Tres Cantos·Part-time·Added 26 days ago (last checked 3 Oct)

Agency
Randstad España

5385 open roles

Overview

Salary
€10.60 an hour
Work mode
On-site, Tres Cantos
Contract
Permanent contract, part-time hours
Education
Compulsory secondary education (ESO)

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

The role

Are you interested in telephone sales? Are you interested in the insurance sector? Do you want to develop professionally in one of the largest companies in the insurance sector? This is your offer! We are looking for telephone agents for their customer loyalty department.

What you'll do

  • Receiving calls for personalized attention and advice to clients.
  • Identifying the client's needs.
  • Selling the products.
  • Resolving the queries of current or potential clients.
  • Global management of the demands of the insured through the company's own system.
  • Negotiation, Loyalty and Client Retention.

Requirements

-Education: Compulsory Secondary Education

-Knowledge: - Good communication skills and ability to interact and negotiate

-Experience: 1 year

  • Good disposition for dealing with people.
  • Commercial experience.
  • Experience working with individual objectives and incentives.
  • Skill in the use of digital media.
  • Availability to travel to Tres Cantos

Benefits and conditions

  • Schedule: 1,412 hours per year:
  • Morning Shift: Mon to Thu from 8:30 AM to 3:00 PM and Fridays from 9:00 AM to 3:00 PM.
  • Afternoon shift: Mon to Thu 3:00 PM to 9:30 PM and Fridays from 3:00 PM to 9:00 PM.
  • SATURDAYS YES: 11 Saturdays with schedule from 9:00 AM to 2:00 PM / 10:00 AM to 3:00 PM.

Or 1612 annual hours:

  • Morning Shift: Mon to Tue from 9:30 AM to 7:30 PM and Wed to Fri from 8:30 AM to 3:00 PM.
  • Afternoon Shift: Mon to Tue from 10:00 AM to 8:00 PM and Wed to Fri from 2:30 PM to 9:00 PM
  • SATURDAYS YES: 11 Saturdays with schedule from 9:00 AM to 2:00 PM / 10:00 AM to 3:00 PM
  • Paid training from day one. Monday to Friday schedule from 9:00 AM to 6:00 PM
  • The initial contract will run until March 7, 2027, with the possibility of joining the permanent staff. In addition, at Adecco
  • Contract: Permanent staff
  • Salary: €10.6/hour + uncapped incentives
  • Location: Tres Cantos

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing
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