Commercial Manager - San Pedro de Alcántara Office

Reference: 38566

Vacancy: Sales Commercial ROLE

Location: Spain > Málaga > SAN PEDRO DE ALCANTARA

Organizational Levels: Spain Business > Commercial Banking > Southern Territory > Southern Commercial Network > Málaga West Regional

Possibility of multi-location: No (1)

Remember to update your professional profile before sending us your application

We are currently looking for a Commercial Manager for the San Pedro de Alcántara office.

Your main mission will be to generate business opportunities from every customer interaction, transforming contact into value through the proactive management of incoming contacts, prioritizing the service and management of requests of commercial interest (walk-in, appointments, digital leads diverted to the office, call-him) from single-portfolio customers (retail, businesses, and non-integral freelancers), in order to maximize conversion and ensure quality service, as well as driving cross-selling and the commercialization of strategic products (contacting the specialist if necessary) such as insurance, mortgages, and savings solutions, and fostering loyalty, customer experience, and the use of digital channels to achieve the objectives of the Commercial Plan, performing CRM registration of all contacts made to optimize centralized opportunity generation, complying at all times with current regulations and defined quality standards.

Your functions will be:

• Prioritize the service and management of requests of commercial interest (walk-in, appointments, digital leads diverted to the office, call-him) from single-portfolio customers (retail, businesses, and non-integral freelancers), in order to maximize conversion and ensure quality service.
• Drive cross-selling in all interactions, analyzing to obtain adequate customer knowledge to offer solutions that add value, fostering customer loyalty and the contracting of complementary products and, if necessary, collaborating with the required specialist by transferring the customer's need through contact or referral, ensuring comprehensive and personalized service that maximizes the value of each interaction, in accordance with current regulations and defined quality standards.
• Identify insurance needs from the customer as an essential part of the value proposition, presenting products and conditions clearly and with arguments, and ensuring full formalization through the enabled channels, complying with regulations and quality standards.
• Present mortgage conditions, perform simulations, qualify the lead based on their maturity and probability of contracting, transfer the opportunity to Direct Sales, and explain the next steps and participants to the customer.
• Register new customers, requesting and analyzing relevant data to incorporate them into the system, taking advantage of this moment to obtain adequate knowledge of the customer to identify their current and future needs; present the associated offer (cards, insurance, POS in businesses), link payroll, and guarantee the correct formalization of the contracted products.
• Detect savings needs, present products and conditions, formalize operations and, when appropriate, refer to Personal or Private Banking, registering opportunities in CRM.
• Plan activity and report the result and customer interest in CRM to guarantee access to this information by the interested party themselves, the group of collaborators involved, and its subsequent exploitation by business intelligence, facilitating centralized opportunity generation and ensuring the traceability of commercial activity.
• Guarantee customer satisfaction as a means to foster trust and loyalty. Offer personalized and quality treatment to vulnerable people, in accordance with defined standards.
• Promote the use of digital tools and remote channels, encouraging the adoption of digital solutions and ensuring that the customer knows the channels at their disposal to cover their transactional needs.
• Respond to alerts or requests (DACIOS, overdrafts, claims, etc.), perform administrative tasks derived from commercial management, and propose improvements in daily operations to increase efficiency.

We will value your candidacy if you possess:

• University Degree in business area or Higher Vocational Training (administration branch).
• LCCI training with recertification for the current period (Level 2).
• IDD training with recertification for the current period (Level 2).
• MIFID training with recertification for the current period (Level 2).
• High proficiency in English and knowledge of a 2nd language.
• Commercial network administrative roles. 1.5 years.

27 Customer financing products (mortgages, loans, etc.)

63 Commercial management and dynamics

218 Sight accounts, term deposits, etc.

303 Payment Products (transfers, cards, POS, etc.)

357 Conflict management techniques

355 Customer service and claims resolution

359 Product management in corporate technological systems and platforms

345 Risk life cycle: admission, monitoring, and recovery

25 Insurance and pension plans

383 Regulatory knowledge of banking products and customer protection

381 Commercial negotiation

24 Financial products (equities, fixed income, ETF, derivatives, ECM,...) and distribution

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Note: This vacancy is an internal opportunity directed exclusively to employees under the Banking Agreement, therefore only applications from said group will be accepted.

(1) Multi-location: refers to the location of the job and contemplates the possibility of working from any point in the network of offices or corporate centers outside of the physical location associated with your job, while respecting Teleworking guidelines.

Remember to update your professional profile before sending us your application

Contact the Office of Attention and Listening (OAE) for any inquiries.