Commercial and Service Manager

We will value your candidacy:

• If you studied a diploma / degree or University Degree in the business area.
• If you have specific MIFID training, approved by the CNMV or validated by the specialized MIFID training Commission of Banco Sabadell.

Vacancy: ROL Operations Services Business Support

We are currently looking for our future Commercial and Service Manager for Of. 0189 Madrid, Ourense.

Your mission will be to manage the assigned client portfolio, in accordance with the Office Management and Commercial Policy, in order to ensure its profitability and consolidation. Control and supervise the administrative functioning of the Office, encourage new customer relationship models derived from the Transformation Plan within your team, executing administrative and Customer Service tasks, in accordance with the service requirements determined by the Business Unit to ensure that established regulations and procedures are respected.

Execute and administer operating procedures for the correct management of products and services linked to banking operations. This includes both the management of products contracted by customers across their entire catalog, as well as the management of the bank's own operations in its daily management of people (registrations, cancellations, etc.) and resources (real estate, contractual, supplies, etc.). Its correct management implies execution in accordance with the operating protocols established throughout its entire chain and sequence of tasks, monitoring service levels, and incorporating continuous improvement processes.

Let's talk about the project...

Your responsibilities will be the following:

• You will plan and execute your commercial activity to ensure the fulfillment of your objectives.
• You will detect business opportunities and transmit the information to the office Management.
• You will assist customers and non-customers in person, by telephone, or electronically.
• You will drive the referral of customers to digital channels based on the propensity profile of day-to-day operations.
• You will ensure the offering of a good customer experience within your scope of action.
• You will negotiate the price conditions of negotiable products, within the framework of the autonomy assigned to you.
• You will control the operational compliance of agreements derived from commercial actions and risk operations.
• You will control and analyze the use of cash in the till for daily operations, determining movements with the central cash.
• You will negotiate and carry out specific actions for the regularization of irregular investment of clients in non-managed portfolios.
• You will carry out the study of human, technical, and material resource needs to ensure the operational functioning of the office.
• You will resolve operational-type incidents that arise by disseminating work regulations.
• You will collaborate with commercial processes and transmit detected business opportunities through contact with customers.
• You will apply the Occupational Risk regulations determined by the Group, both regarding operations and facilities.

Location: Spain > Madrid > Madrid

62 Process Management (End to End flow)

314 Specialized product/service knowledge according to function

208 Written communication (reports, ppts, minutes, letters to customers or third parties,...)

276 Business Backlog: prioritization and governance

81 Fraud: methods (phishing, smishing etc.)

316 Administrative tasks: organization and management

110 Incident management and monitoring

286 Basic data exploitation (Excel, Access)

357 Conflict management techniques

356 Customer management platform (CRM, ticketing...)

359 Product management in corporate technological systems and platforms

48 Operational Risk