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93,000+ live jobsReservations Agent
On-site in Benidorm·Added today (last checked 28 Oct)
10 open roles
Our summary
- Work mode
- On-site, Benidorm
- Spanish
- Fluent
- English
- Required
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
Education & certifications
Training in Tourism, Tourist Accommodation Management, Travel Agencies, or equivalent training.
Good proficiency in office tools, especially Microsoft Word and Excel.
High level of Spanish and English, both oral and written. Both languages are indispensable.
Knowledge of other languages will be valued.
The role
As a Reservations Agent, you will be responsible for managing reservation requests from travel agencies, tour operators, and other commercial partners of Sandos Hotels & Resorts in Spain. Your role will include managing the reservation email accounts of the various hotels, processing individual reservations, and the comprehensive coordination and management of group reservations.
You will guarantee accurate and efficient management of requests, modifications, and cancellations, ensuring compliance with commercial conditions and the procedures established by the company.
You will work in coordination with the hotels and the various departments involved, maintaining fluid and professional communication with our partners and contributing to the smooth operation of the Reservations department.
What you'll do
Manage requests and inquiries received through the reservation email accounts of Sandos hotels in Spain.
Process individual reservations from travel agencies, tour operators, and other commercial partners.
Coordinate and manage group reservations, following up on requests, the details of each operation, and specific needs.
Enter, register, and update individual and group reservations in the hotel management system.
Verify availability, rates, booking conditions, and commercial policies applicable to each reservation.
Manage modifications, cancellations, special requests, and incidents related to reservations.
Follow up on pending requests and coordinate with hotels and other departments to guarantee effective management.
Maintain professional and fluid communication with agencies, tour operators, and other partners.
Manage and update documentation and administrative information related to reservations.
Experience
Minimum of one year of experience in a similar position or in the tourism sector.
We will especially value experience in hotel Reservations departments, hotel establishments, travel agencies, or tour operators.
We will value experience in the coordination, management, and processing of group reservations.
We will value knowledge of the Newhotel PMS.
Competencies and skills
Good telephone and written communication skills.
Organizational, planning, and attention to detail skills.
Ability to manage multiple requests simultaneously and establish priorities.
Ability to resolve incidents and follow up on tasks.
Responsibility, proactivity, and orientation toward doing a job well.
Ease in working in a team and adapting to the company's internal procedures.
About Sandos Hotels & Resorts España
Sandos Hotels & Resorts is a Spanish hospitality company operating a portfolio of hotels and resorts primarily in Spain, with a focus on the Costa Blanca, Costa del Sol, and the Canary Islands. The group manages properties such as Sandos Monaco, Sandos Papagayo, Sandos Atlantic Gardens, and Sandos Griego, offering accommodation, dining, and leisure services. As a vertically integrated hotel operator, its core business is hospitality, including hotel operations, food and beverage, and guest services.
Sandos Hotels & Resorts has its headquarters in Benidorm, Spain, and operates hotels in key Spanish tourist destinations including Benidorm, Lanzarote, and Torremolinos. The company is a Spanish-founded group, and its workforce is largely based in these resort locations. For international professionals, the company offers roles in hotel operations such as reception, maintenance, and culinary positions, which are typically seasonal or year-round depending on the property. The work environment is centered on guest service and resort hospitality, making it a relevant employer for those seeking to work in Spain's tourism sector.
- Industry
- Hospitality
- Founded
- 1985
- Employees
- 1,000–5,000
- Headquarters
- Benidorm, Spain
- In Spain
- Benidorm, Lanzarote, Torremolinos
Good to know if you are moving
- Sandos Hotels & Resorts is a Spanish company, so international hires will be working in a Spanish-speaking environment, with Spanish as the primary language in most roles.
- The company operates in popular tourist destinations such as Benidorm, Lanzarote, and Torremolinos, which are well-connected to international airports and offer a high quality of life.
- Roles are primarily in hotel operations, including reception, maintenance, and food and beverage, which may require flexibility in working hours, including nights and weekends.
- The company may offer relocation support for certain positions, but this is not guaranteed and should be confirmed during the hiring process.
- For non-EU citizens, obtaining a work visa in Spain is a key consideration, and the company may assist with sponsorship for eligible roles.
In their own words
About the company & team
Being part of Sandos means contributing to making every stay a unique experience, enjoying working with our guests and the team camaraderie, and filling every moment we share with smiles.
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