IT Support N2 - Illa Diagonal Area

• Higher level vocational training in Computer Systems Administration.
• Experience in incident resolution
• Availability to work On-site in the Illa Diagonal area
• Language: Catalan Level B2

• Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
• Continuous learning. Training in languages, technical skills, certifications, etc.
• Individualized career path, so that you are the one who decides how far you want to go. 🚀
• Autonomy and the possibility to propose and promote new opportunities.
• Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
• You will be able to be part of solidarity and environmentally related initiatives.

Humanizing Technology.

We are a large company with a start-up soul. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we seek restless people, who are motivated by challenges and eager to grow personally and professionally, who join our team to have a positive impact on the world through technology.

As N2 Service Desk Support, you will be part of our team in the Support Center where we perform the resolution of specialized incidents to provide a rapid response to service requests related to Microsoft, Azure, and on-premise environments.

Our Support Center has established talent management focused on enhancing the well-being and performance of the team.

• Provide N2 technical support to users, managing and resolving incidents related to hardware, software, systems, and connectivity.
• Diagnose technical problems, identify their cause, and apply solutions, performing escalation to other teams when necessary.
• Install, configure, and maintain equipment, peripherals, and applications, ensuring their correct functioning and updating.
• Perform preventive maintenance tasks, contributing to guaranteeing the availability, security, and performance of equipment and systems.
• Manage and document incidents, applied solutions, and technical procedures, contributing to the continuous improvement of the service.
• Guide and provide support to users in the use of corporate tools and systems, offering close attention and facilitating the resolution of technical inquiries.

On-site in the Illa Diagonal area