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Receptionist

On-site in Bilbao·Full-time·Added 17 days ago (last checked 6 Nov)

Sercotel Hotels

20 open roles

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Our summary

Hours: Rotating shifts, including nights
Work mode: On-site, Bilbao
Contract: Permanent, full-time hours
English: Required
Other languages: German, French
Experience: 2+ years
Education: University degree
Benefits: Flexible pay plan

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Have completed a degree in Tourism or related studies.
Advanced level of English is essential (proficiency in French or German will be positively valued).
Minimum of 2 years of experience in hotels as a Receptionist. (Preferably in 3/4 star hotels)
Knowledge of hotel management software, preferably Opera.
High customer orientation and a vocation for your work.
A person with initiative, dynamic, versatile, and with a great desire to learn

Pay & benefits

What you'll get

Apply and discover what Sercotel can offer you:

Indefinite full-time contract (40hrs/week).
Salary according to collective agreement
Good working atmosphere and joining a great, dynamic, and professional work team.
Possibility to apply for flexible compensation and enjoy the Sercotel Club Benefits
Family & friends discounts at Sercotel hotels

The role

Do you want to develop your career in the Reception area? Are you passionate about the hotel world and do you want to be part of Sercotel Hotel Group?

Come be part of our great team, in the position of Receptionist at our Sercotel Ayala Hotel.

What you'll do

Welcome and receive guests, attending to their needs throughout their stay at the hotel and providing them with information about all the services offered by the hotel.
Provide support in the coordination of actions with all departments, in order to offer a quality service and experience that drives customer loyalty and brand reputation.
Control hotel check-ins and check-outs.
Manage new reservations.
Stay informed about activities, news, etc., occurring in the hotel and surroundings, with the aim of guaranteeing the management of internal information and information for the customer.
Answer emails received during the work shift.
Perform cash balancing.
Production reports for management.
Telephone assistance.
Participate in, oversee, and ensure, according to the responsibilities and functions of your job position, compliance with the Criminal Compliance System

How you'll work

Rotating morning/afternoon/night shifts.

About Sercotel Hotels

Sercotel Hotels is a Spanish hotel management company headquartered in Barcelona. It operates a portfolio of 3- and 4-star urban hotels across Spain, Andorra, Italy, and Latin America, offering both branded and independent hotel management services. The company focuses on the midscale segment, combining local hospitality with international standards.

Industry: Hospitality
Founded: 1995
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Sercotel operates hotels across Spain, offering opportunities in various cities, not just Barcelona.
The company is part of the Spanish hospitality sector, which is a major employer for international talent.
Working for Sercotel may involve roles in hotel operations, management, and corporate functions.
The company has a presence in Latin America and Italy, which could offer international mobility.
Spanish language skills are likely important for many roles, though corporate positions may be accessible to English speakers.