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Customer Experience Manager (Collective Catering)

On-site in Cornellà de Llobregat·Full-time·Added today (last checked 28 Oct)

Serunion

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Our summary

Work mode: On-site, Cornellà de Llobregat
Contract: Permanent, full-time hours
Experience: 3+ years

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Specialized training in Catering, Floor Management, Kitchen - Gastronomy, Catering Services.
3 - 5 years of experience in similar roles within the collective/commercial catering sector: Floor Supervisor or Manager
Previous experience in customer experience and quality management, preferably in collective catering.
Ability to design and execute customer satisfaction improvement plans.
Excellent communication, influence, and teamwork skills, with a clear vocation for customer service and continuous improvement.
Ability to travel regularly at a National level is essential

Pay & benefits

What you'll get

A stable contract that provides you with job security and stability.
Flexible start and end times (7:30-9:30/16:30-18:30).
Internal training plan, special benefits for staff.
The opportunity for professional growth in an environment that values and encourages the development of its employees.
Immediate incorporation into a dynamic and committed team, where you can work in a collaborative and motivating environment.
The possibility of being part of a company that strives for excellence in the contract catering sector.

The role

At Serunion, a collective catering company with over 30 years of experience in the sector, we are looking for the best talent to join our teams. If you have experience and are looking for an opportunity to demonstrate your skills and knowledge, this offer is perfect for you!

We are looking for a Customer Experience Manager to join our Marketing Operations team at our headquarters, with the main objective of implementing and ensuring the different brand and image strategies in coffee shops and catering spaces located in corporate environments. Their mission is to ensure that every user interaction contributes to increasing satisfaction, loyalty, and the perceived value of the service, aligning the gastronomic proposal, customer service, and operations with the needs of clients and end consumers.

They will be the link between the client and the Marketing Dept. to help align and drive the projects designed and defined by the team

What you'll do

The Customer Experience Manager must manualize and standardize the setup during line assembly and during service (materials, display, communication…); and monitor its correct implementation in the centers.
Ensure and supervise the implementation of improvements in our centers.
Main point of monitoring and attention for strategic customers, with the objective of improving the service and the experience in our centers.
Implement and monitor improvement plans for the satisfaction and loyalty of our customers.
Identify and attend to possible customer demands/incidents, providing follow-up and resolution with the involved cross-functional departments in a fast and effective manner.
Align customer strategy and experience with the corporate brand.

About Serunion

Serunion is a leading Spanish catering and facilities services company, providing food service management, cleaning, and related services to businesses, schools, hospitals, and other institutions. With a strong presence across Spain, the company operates in the hospitality and facilities management sector, employing thousands of staff nationwide.

Serunion has a significant presence throughout Spain, with offices and operations in many cities, including Madrid, Barcelona, Valencia, and others. The company is known for its focus on quality and service, and it offers a range of roles from kitchen and cleaning staff to dietitians and occupational therapists. For international professionals, Serunion provides opportunities in the hospitality and facilities services industry, with roles that may require Spanish language skills and local knowledge.

Industry: Catering and Facilities Services
Founded: 1987
Employees: 10,000–20,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 1 more

Good to know if you are moving

Serunion is a Spanish company, so roles are based in Spain, and Spanish language skills are often required.
The company operates in the catering and facilities services sector, with roles ranging from kitchen staff to supervisors.
Many positions are in schools and hospitals, offering stable employment in public and private institutions.
Serunion has a presence in multiple Spanish cities, providing opportunities across the country.
For international professionals, roles may require specific certifications or experience in catering or cleaning services.

In their own words

About the company & team

At Serunion we want to build a diverse and committed team, where everyone has the opportunity to develop their potential and contribute to the success of our company. We value and respect diversity, and we are committed to equal opportunities in access to employment and in professional development.

We want your experience to be agile, clear, and human. Some stages of the selection process may rely on Artificial Intelligence (AI) tools with human review and decision-making. Throughout the process, you may receive a WhatsApp message with a link to complete your virtual interview quickly and easily with DANI, our AI-generated virtual assistant.

Stay tuned and get ready to take the next step in your career with Serunion!

All open roles at Serunion