Museum Information Assistant with Russian Language Skills in Madrid

• Joining a stable project.
• 10-hour weekly workday, Saturdays, Sundays, and holidays.
• Schedules from 10:00 to 20:00 hours. Possibility of working fixed morning or afternoon shifts.
• Salary based on the working day. For the 10h/weekly schedule: €4,273 gross annual (€356 gross/month).
• Possibility of adapting shifts and working days according to organizational needs and the availability of the candidate.
• Excellent working environment within a team committed to inclusion and quality of service.
• Stable contract
• Consulting Collective Agreement and category Administrative Assistant
• Location: P.º de la Alameda de Osuna, Barajas, 28042, Madrid (Metro: El Capricho)

**No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this objective**

BETANSA, a Special Employment Center (CEE) of Servinform, is a company committed to the labor integration of people with disabilities, where inclusion, talent, and excellence are part of our day-to-day. Currently, we have a team of more than 250 professionals, 80% of whom have some type of disability, consolidating ourselves as a benchmark in the creation of quality job opportunities. Specialized in Consulting and ICT services, we are part of the Servinform Group, a leading company in service outsourcing.

We are currently looking to recruit Information and Customer Service Assistants to provide service in a museum, depending on a body of the Public Administration.

• Customer service, information, and guidance to the public in the various spaces of the museum.
• Issuing and controlling tickets, telephone assistance, and resolving or referring queries, suggestions, and incidents.
• Information regarding exhibitions, cultural activities, services, and access rules.
• Support for visitors in the use of interactive resources and distribution of informative and educational material.
• Collaboration in access control and in the organization of visitor flows.
• Contribution to maintaining order in rooms and public spaces, ensuring the safety of people, collections, and facilities.
• Assistance and support for people with reduced mobility, special needs, children, and elderly people.
• Basic supervision of assigned areas, detecting and communicating possible incidents.
• Support in the management of cloakrooms and compliance with established operating and security procedures.
• Collection of statistical visitor data and completion of documentation associated with the service.
• Collaboration in those customer service tasks that are required by the museum management.