Customer Service Agent

• High School diploma or equivalent completed

• Professional fluency in Spanish.

• Fluency in English, both spoken, read and written

• Proven customer support experience will be considered an advantage.

• Strong communication / public relations and active listening skills

• Customer orientation and ability to adapt and respond to different types of personalities.

• Computer literacy

• Ability to work shifts.

• Ability to work alone and as an essential part of a team.

• Ability to work under pressure

Skill On Net S.A.U is looking to hire a Customer Service Agent for a new casino brand.

Skill On Net S.A.U enters the market with an innovative product with the aim of becoming a leading online casino operator. Currently, we offer more than 1200 different slot machines and table games to many white label and turnkey partners with CRM, Retention, Payments, Support and more.

To build the local Spanish team, we are looking for a Customer Service Agent.

Aligned with the core strategy and positioning, you will be responsible for carrying out first and second-line support via live chat, email and telephone, while maintaining a high level of SLA to ensure the performance KPI

Your responsibilities will mainly cover the following areas

• Respond to customer account inquiries via email, telephone calls and chat in a polite and professional manner.

• Open and maintain customer accounts by registering account information.

• Resolve product and service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to resolve the problem, facilitating the correction or adjustment and following up to ensure resolution.

• Contribute to the team effort by achieving related results as necessary.

• Identify and assess customer needs to achieve satisfaction.

• Follow communication procedures, guidelines and policies.

• Make an extra effort to engage customers