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Customer Care Agent in Alovera

On-site in Alovera·Full-time·Added yesterday (last checked 6 Nov)

Agency

Randstad España

6191 open roles

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Our summary

Salary: €20,000 a year
About €1,450 a month after tax.
Hours: Monday to Friday
Work mode: On-site, Alovera
Contract: Fixed-term, full-time hours
Languages: Portuguese, Catalan, Basque

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Randstad España is hiring for this role in several places. This vacancy is in Alovera.

This job advert was originally written in Spanish.

The role

Do you have experience in customer service, are you passionate about solving problems, and are you looking for a new professional challenge?

If you are an organized person with strong emotional intelligence and are comfortable working with digital tools such as CRM, we want to meet you. Keep reading and apply!

What you'll do

As a Customer Care Agent, you will act as the direct link with customers. Your main goal will be to efficiently resolve their transactions, inquiries, complaints, and issues, always keeping their satisfaction at the center of every decision. You will also participate in data analysis to help improve productivity and service quality.

Attention and resolution: Handle and make calls to customers while meeting established quality standards.
Proactive management: Identify customer needs, investigate issues, propose improvement alternatives, and anticipate potential incidents.
Quality assurance: Record all interactions in technological tools to ensure traceability, and conduct call monitoring/email reviews to evaluate service compliance.
Advanced management: Efficiently carry out activities related to the billing process and resolve escalations in a timely manner.
Identify upselling opportunities with customers and drive the closing of those sales.
Internal coordination: Collaborate with Sales, Supply Chain, Marketing, and Finance departments to ensure an optimal workflow.

Requirements

Education: High school diploma or intermediate vocational training certificate.
Specific training in customer service will be positively valued.
Experience: Minimum of 2 years in customer support roles involving multitasking, quality focus, and call center experience within a back-office area.
Tools: Regular use of management systems such as CRM.
Languages: Not mandatory, but proficiency in Portuguese, Catalan, Basque, or Galician will be especially valued if required for the customer portfolio.
Key competencies: Strong customer and results orientation, flexibility, emotional intelligence, communication, and organizational skills.

Benefits and conditions

Contract type: Temporary contract to support the team during the implementation of Dynamics (new work tool).

Duration: From 12/11/2026 to 01/01/2027.

Schedule: Monday to Friday from 9:00 AM to 6:00 PM.

Salary: 20,000 — gross annual (proportional to the duration of the contract).

Location: Alovera.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.