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Customer Service representative

On-site in Viladecans·Full-time·Added 22 days ago

Solenis

8 open roles

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Overview

Job details

  • Fixed-term contract

    Full-time hours.

Requirements

  • Have the right to work in Spain

    Solenis doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Portuguese

    The ad asks for Portuguese, or counts it in your favour.

  • Work on-site in Viladecans

    No relocation package mentioned.

  • Have 3+ years of experience

    Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

  • Experience: Between 3 and 5 years of experience in B2B Customer Service departments, Sales Administration, or Supply Chain within physical goods management environments.

  • Technical knowledge:Proficiency in SAP (or order management modules in similar ERPs) and Microsoft Office tools.

  • Languages: Professional level of English (essential for daily communication with European plants and international logistics) and native or fluent Spanish. Portuguese will be positively valued.

  • Key competencies:Analytical capacity, problem-solving orientation, initiative, working under pressure, and excellent communication skills.

Languages

Required languages: Fluent Spanish; Professional English (B2/C1)

About Solenis

The role

At Solenis, our Customer Service representatives act as the key orchestrators of our business processes. You will be responsible for managing the complete Order-to-Cash cycle for strategic B2B industrial accounts within the Paper Division in Spain and Portugal.

In close collaboration with sales representatives, production plants, and logistics operators (4PL), you will coordinate the execution of orders from receipt through to final delivery and invoicing. This position requires an analytical mindset, initiative, and a proactive capacity for problem-solving, ensuring that our customers' production lines are not interrupted.

What you'll do

  • Order management and processing:Accurately enter, manage, and follow up on customer orders in SAP. Verify commercial terms, offers, quantities, and prices to ensure error-free transactions.

  • Logistics and interdepartmental coordination:Act as a direct liaison with production plants in Europe, local warehouses, and our logistics operator to organize timely shipments and deliveries.

  • Order-to-Cash cycle control:Monitor the entire order lifecycle. Issue invoicing in a timely and accurate manner, and interact with the Credit and Collection department (Cash & Collection) when blocks arise due to credit limits.

  • Customer service and incident resolution:Be the primary point of contact for customer inquiries. Manage delivery status, claims, merchandise returns, and price adjustments via credit or debit notes.

  • Sales team support:Work in constant collaboration with account managers and sales delegates to convey customer feedback, operational incidents, or specific needs.

  • Data maintenance:Keep customer files, transaction records, and internal department documentation up to date.

How you'll work

Location: Viladecans (Barcelona), Spain - On-site

Contract type: Temporary (Maternity cover - approx. 6 to 7 months)

description

Customer Service Representative/Sales Administration (ADV) - Paper Division

About Solenis

Solenis is a leading global producer of specialty chemicals, focusing on water-intensive industrial applications. The company provides innovative solutions for water treatment, process chemicals, and cleaning and hygiene technologies, serving customers across the pulp and paper, chemical, oil and gas, mining, and municipal markets. With a workforce of over 5,000 employees and operations in more than 120 countries, Solenis is a significant player in the specialty chemical industry.

In Spain, Solenis has a notable presence with offices in Madrid and Barcelona, supporting its Southern European operations. The company's culture emphasizes technical expertise and customer-centric solutions, making it a relevant employer for international professionals with backgrounds in chemistry, engineering, and sales. For relocating professionals, Solenis offers opportunities in roles such as scientists, account managers, and technical specialists, with a global structure that can facilitate internal mobility.

Founded
1904
Employees
5,000–10,000
Headquarters
Wilmington, USA
In Spain
Madrid, Barcelona
Website
solenis.com

Good to know if you are moving

  • Solenis has a global presence with operations in over 120 countries, which can offer international professionals opportunities for global mobility.
  • The company's R&D and innovation focus makes it an attractive employer for scientists and engineers in the specialty chemical sector.
  • Solenis has offices in Madrid and Barcelona, providing a base for professionals relocating to Spain.
  • The company offers a broad portfolio of products and services, spanning water treatment, process chemicals, and cleaning solutions, which can provide diverse career paths.
  • As a global company, English is likely a common working language, easing the transition for international hires.

In their own words

About the company & team

Solenis is a global leader in the production of specialty chemicals and a provider of sustainable solutions for water-intensive industries and consumer markets. Our offering includes process chemical technologies, functional additives, water treatments, and monitoring and control systems. With a diverse global team and production plants worldwide, we collaborate closely with our customers to optimize their operations, improve productive efficiency, and reduce environmental impact.

Additional information

We review applications on a rolling basis. We encourage you to apply as soon as possible. More info: www.solenis.com

Commitment to Diversity

At Solenis, we are committed to an inclusive culture that recognizes and values diversity, where each person is valued for their talent and potential. We work every day to build an inclusive and diverse work environment.

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