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Level 2 IT Support Technician for VIP Users

Hybrid in Madrid·Added 2 days ago (last checked 27 Oct)

Tecdata Engineering

1572 open roles

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Our summary

Work mode: Hybrid, Madrid
Experience: 2+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 2 years of experience in corporate IT support and Level 2 support.

Advanced knowledge of Windows 10/11 and Microsoft 365 Suite.

Knowledge of Mac operating systems.

Basic Active Directory administration.

Mobile device management (iOS and Android).

Experience with ITSM tools (Jira Service Management).

Basic knowledge of TCP/IP, DNS, DHCP, VPN, and WiFi networks.

Experience in videoconference room support (Teams).

Knowledge of Unified Endpoint Management (UEM) platforms, preferably ManageEngine Endpoint Central

Nice to have

Basic knowledge of EDR
Basic knowledge of Endpoint antivirus.

Microsoft, ITIL certifications.

Basic knowledge of PowerShell.

Ability to document and create procedures

-Schedule from 9:00 to 18:00... 1 hour for lunch

-This would be on-site (with the possibility of one day of teleworking per week depending on the service; as this is a VIP CAU, this cannot be guaranteed) San Sebastián (Atresmedia offices)

-You would have to cover one or two weeks of on-call duty per month (there is always someone on-site in the CAU 24x7) this would only be if this level 1 needed to escalate something outside of working hours

The role

Level 2 IT Support

Level 2 IT Support Technician VIP User Support

Level 2 IT Support Technician with experience in VIP user support.

Diagnosis and resolution of technical incidents escalated from Level 1.

Administration and support of Windows and macOS operating systems.

Management of incidents related to hardware, software, corporate applications, and mobile devices.

Installation, configuration, and maintenance of computer equipment.

Management of corporate collaboration tools.

Resolution of incidents related to connectivity, printing, and remote access.

VIP Support

On-site and remote support for executives, the executive committee, and high-criticality users.

Technological preparation and support for meetings, corporate events, and videoconferences.

Proactive management of devices and services assigned to VIP users.

Urgent resolution of incidents, minimizing the impact on the user's activity.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering