Azure Quality Projects Consultant

• Work-life balance measures and flexible working hours
• Ongoing training and certifications.
• Hybrid remote work model.
• Attractive social benefits package
• Excellent dynamic and multidisciplinary work environment
• Volunteering programs

The TTECH Projects & Integration Center Area is an internal technical knowledge Hub of Telefónica Tech's capabilities (Global Cloud Technology & Operations); it also concentrates the relationship with various internal TTECH Areas (Pre-sales, Commercial, Product, Finance, and the rest of the Operations teams). The TTECH Projects & Integration Center Area is key in the technical consultancy and implementation of the solutions our Telefónica customers need. We provide technical value, specialized expertise, and Delivery capabilities.

The Cloud Projects Quality Specialist is a versatile professional with leadership skills. They will play a strategic role in the Governance, Transformation, and Quality of Cloud Projects.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

Your mission will be to lead the definition and control of processes for the provision and governance of services in operation, as well as to design and provide coaching in the implementation of agile working methodologies within team dynamics.

You will participate actively in the definition / requirement gathering of the tools that allow the development, control, and optimization of team activity, as well as process governance, collaborating with and supporting the systems area in the selection and implementation of these.

Finally, you will lead the continuous improvement activities of the work teams.

Your day-to-day

Implementation of the Transformation Program in the Cloud Project teams, related to Method, Processes, Tools, and Innovation.

Interlocution and collaboration with the rest of the company's areas for the analysis, creation, documentation, and maintenance of management processes, as well as alignment with company objectives.

Define and control IT processes for the provision and governance of services in operation.

Elaborate and standardize modeling for Project Delivery operational Management (RFD, RFS, and Handover to Operations), Asset Assurance - CMDB (Additions, Deletions, and Modifications), and Service Management.

Define tools to control activity and process governance, and support the systems area in the selection and implementation of these to develop the area's activity: monitoring of provision and IT operations services regarding delivery quality, documentation, compliance with dates, and budget.

Provide coaching in agile working methodologies for implementation in team dynamics.

Work on continuous improvement, identifying improvement opportunities and proposing solutions to optimize processes and improve quality and efficiency.

Constant search for operational efficiency in processes and operations.

Define KPIs, monitor and evaluate the results of implemented improvements, and report to management.

Standardization and updating of technical Documentation with reliability and rigor, for the teams' scope of activity, ensuring a common methodology.

Provide training and capacity building to the work team on the implemented improvements.

Management, Adoption, and Implementation of Transformation Plans.

Project management with Agile Methodologies, ITIL, and PMP.

Project management and collaboration tools.

Knowledge of quality and delivery standards.

Standardization of processes and technical documentation.

Office suites (Office).

Business Analytics, Data reporting, and KPIs.

Knowledge of the contracting, provision, handover to operations, purchasing, and service operation processes.

To perform the role, the skills that would best fit the team and the project would be:

Teamwork skills: Being able to collaborate with other team members and other departments of the organization.

Leadership skills: Being able to lead initiatives and projects, and to motivate and guide other team members.

Customer orientation: Being able to understand and satisfy customer needs.

Problem-solving skills: Being able to identify and analyze problems, and propose effective solutions.

Adaptability skills: Being able to adapt quickly to changes in working conditions and business requirements.

Communication skills: Being able to communicate clearly and effectively, both orally and in writing, with team members and other stakeholders.