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Swedish-speaking Customer Service Representative

Spain·Added over 2 years ago

Transcom

18 open roles

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What they offer

  • Permanent contract

    Per the ad.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Swedish

    The ad asks for Swedish, or counts it in your favour.

  • Work on-site in Spain

    No relocation package mentioned.

This job was published 2 years ago

This job was automatically translated to English,.

The role

Customer Service Representative (CSR)

We are looking for a Swedish-speaking customer service representative with a solution-oriented mindset who wants to become part of a community of customer experience experts. Apply now and start something great with Transcom!

Join the Transcom family as a Customer Service Representative!

You will work on behalf of our clients, delivering first-class service. To succeed in this role, we are looking for someone who is solution-oriented, empathetic, and humble. At Transcom, we work to provide excellent customer service every day of the week and always go the extra mile for our customers.

How you'll work

  • Our schedules vary from project to project—whether you prefer a fixed schedule or a flexible one, we have something that suits you!

  • Working hours: Full-time (39 hours)

  • Employment type: Permanent employment with a 2-month probationary period

What are we looking for?

What we are looking for:

  • Position: CSR (Customer Service Representative)

Requirements

What we're looking for

  • Fluent in both Swedish and English, in speech and writing

  • Be efficient and enjoy working towards set goals

  • Solution-oriented and flexible—we want all our customers to feel well taken care of and always provide them with the best solution

Pay & benefits

What you'll get

What we can offer YOU!

  • Paid training

  • An ambitious and secure employer with long-term goals

  • Employee benefits

  • Career opportunities: More than 60% of our senior roles are filled by former agents. When a new opportunity arises, we share it with our network first.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry
Customer Experience Services
Founded
1995
Employees
10,000–50,000
Headquarters
Stockholm, Sweden
In Spain
Madrid, Barcelona
Website
transcom.com

Good to know if you are moving

  • Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
  • The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
  • Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
  • Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
  • Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

What life at Transcom is like!

At Transcom, we are committed to our customers and to each other. Every day, new people begin their journey with Transcom, developing their current potential into future skills. That's how we operate at Transcom—we value hard work, teamwork, and supporting one another. We are advocates for positive change in both our teams and our community. Here, we care for and support each other. You are included, just as you are, from day one. With the right mindset, there are no limits to how far we can go together.

Transcom is a global specialist in customer service and customer satisfaction, operating through our extensive network of over 90 contact centers in 30 countries and 33 languages. We are driven by innovation and a passion for helping people. Additionally, we are one of Sweden's largest employers!

Additional information

Important: We are not actively recruiting new colleagues at the moment; however, we welcome spontaneous applications from motivated candidates.

By submitting your application, you consent to us securely storing your profile. Should a suitable position arise in the future that matches your skills and experience, we will contact you.

For more information about the position, please email us at [email protected].

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