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German-speaking Customer Service Representative

On-site in Spain·Added today (last checked 9 Nov)

Transcom

23 open roles

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Our summary

Work mode: On-site, Spain
English: Required
Other languages: German

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in German.

Requirements

What we're looking for

Advanced German skills (C1 or native speaker) - written and spoken;
Advanced English speaker (B1+) - written and spoken;
Good computer skills;
Quick solver of technical problems;
Positivity and the ability to handle stress well;
Experience in customer service;
Someone who loves learning new things and can adapt quickly to changes;
Someone who is ready to start on Nov 23rd!

Nice to have

At Transcom, we are tirelessly committed. To our customers and to each other. Every day, someone begins their journey with Transcom. Use the potential you have today and transform it into skills for the future. Receiving recognition for hard work, teamwork, and supporting others. Committing to positive, lasting changes in their teams and communities. That is exactly who we are at Transcom. Here, we care and we root for each other. You are part of it from day one, just as you are. And with the right attitude, together we can go infinitely far.

Pay & benefits

What you'll get

What's in it for you!

Salary: €1,878.99 gross;
An international and inclusive environment where you feel supported, encouraged, and welcome from day one;
Continuous development through our internal learning platforms and external training;
Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;

The role

Customer Service Representative (CSR)

Is it in your nature to help others? We are looking for a German-speaking colleague with a problem-solving mentality to become part of a community of Customer Experience experts. All agile, curious, motivated, lifelong learners, and all committed to the world's most popular brands. Would you like to become one of us? Apply now and start something great with Transcom!

Join Entega as a German Customer Service Specialist!

Be at the forefront of customer care and perform impactful work at a corporate level. In this role, you will:

Work for one of the largest German energy solution providers, offering a variety of services: transmission, generation, and distribution of natural gas, electricity, water, heat, as well as waste disposal, construction, telecommunications, and other related services

What you'll do

Answer customer inquiries regarding invoices, payments, accounts, consumption, and energy meters promptly and accurately via telephone, email, or chat;
Contribute to project success, suggest improvements, share knowledge, and learn together with your colleagues.

How you'll work

Permanent employment contract;
Excellent working hours: Mon - Fri 08:00 - 20:00.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

Additional information

This is life at Transcom!

Do you not feel that you meet every single qualification? At Transcom, we are open-minded, offer equal opportunity, and never tolerate discrimination. If this role piques your interest, we encourage you to submit an application despite any doubts you may have. You could still be a great fit for this or other roles! If you find this application form too complicated or have any questions, do not hesitate to contact us at hello.spain@transcom.com

All open roles at Transcom