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Temporary Customer Support

Hybrid in Barcelona·Part-time·Added today (last checked 21 Oct)

TwoJeys

6 open roles

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Overview

Work mode: Hybrid, Barcelona
Contract: Temporary contract, part-time hours
Hours: Jornada intensiva on Fridays
Spanish: Fluent
English: Required

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

You have at least one year of experience in customer service, ideally in e-commerce or retail, managing tickets and incidents directly.
You are agile, organized, and decisive, with the ability to manage a high volume of inquiries, prioritize, and offer fast and effective solutions.
Good communication and writing skills, with fluency in Spanish and English, and you know how to maintain service quality even in moments of high pressure.
You are proactive, autonomous, and adapt easily to dynamic and fast-paced environments.
You know tools such as Shopify, Google Sheets, or ticket management platforms, or you learn to use them quickly.
You have availability from November 1st to January 30th, with a working week of between 20 and 30 hours, to reinforce the team during Black Friday, Christmas, and peak season.

Nice to have

You are motivated to be part of TwoJeys and contribute during one of the busiest periods of the year.

Pay & benefits

What you'll get

An open and collaborative team culture where your ideas and creativity will always be valued.
Flexible hours.
Intensive working day on Fridays and home office.
Learning and growth: you will play a crucial role in the team, with opportunities for learning and professional development in various areas of the business.

The role

What you'll do

Manage a high volume of daily tickets and messages in an agile, decisive, and organized manner, especially during peak commercial periods such as Black Friday, Christmas, and the sales campaign.
Provide direct support to our customers regarding everything related to orders, shipments, returns, exchanges, product quality, and after-sales issues, prioritizing response speed and the effective resolution of each case.
Reinforce the Customer Experience team during peak periods, helping to absorb the increase in inquiries and incidents without compromising response times or service quality.
Manage and prioritize tickets according to their urgency, complexity, and impact on the customer, ensuring proper follow-up until resolution.
Maintain an agile and constant work pace, focusing on productivity, ticket closure, and the reduction of pending cases.
Know our commercial policies and internal processes to offer clear, precise, and efficient responses, minimizing management times and unnecessary inquiries.
Detect patterns, recurring errors, or widespread incidents and report them to the corresponding teams to expedite their resolution and prevent them from recurring.
Communicate with empathy, clarity, and a tone aligned with TwoJeys' values, even in high-pressure situations or with dissatisfied customers.
Collaborate with the logistics, product, purchasing, and retail teams to unblock incidents and guarantee a positive customer experience, even during moments of highest workload.

About TwoJeys

TwoJeys is a contemporary jewelry and fashion brand based in Barcelona, Spain, known for its handcrafted sterling silver pieces and streetwear-inspired apparel. The brand offers a wide range of products including necklaces, rings, bracelets, earrings, and clothing, often featuring bold designs and collaborations with artists and other brands. TwoJeys has a strong retail presence with physical stores and a robust online shop, shipping internationally.

Industry: Fashion and Jewelry
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: twojeys.com

Good to know if you are moving

Based in Barcelona, a major European hub for fashion and design, offering a vibrant creative scene.
The brand has a strong online presence and ships internationally, making it accessible for remote or global roles.
As a growing fashion brand, it may offer opportunities in retail, e-commerce, and design.
Barcelona is a popular destination for international professionals, with a large expat community and English-friendly work environments in many startups and creative companies.

All open roles at TwoJeys