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Inside Sales Customer Service

On-site in Bilbao·Added 11 months ago (last checked 26 Oct)

Agency

Michael Page España

2362 open roles

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Our summary

Work mode: On-site, Bilbao
Contract: Permanent
Languages: French
Education: Vocational training (FP Grado Medio)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Work in a benchmark company within the tools sector.
Expanding project.

The role

We are looking for a professional to lead customer service in an industrial sector company. You will be responsible for managing claims, returns, and technical documentation, ensuring effective and professional communication with customers.

Management of claims, returns, and technical reports.
Direct and professional communication with customers in the industrial sector.

What you'll do

Manage and develop the assigned customer portfolio, ensuring loyalty and satisfaction.
Handle customer inquiries and requests in a professional and efficient manner.
Prepare and send quotes, as well as follow up on them.
Coordinate with other departments to guarantee order fulfillment and on-time delivery.
Prepare technical reports and product certificates.
Management of complaints and returns.
Participate in the resolution of incidents and provide effective solutions.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

Technical training (Technical Engineering or Vocational Training in machining).
Experience in cutting tools (in distribution, manufacturing, or machining).
Good command of IT tools and ability to prepare reports.
Knowledge of languages (English and/or French).
Communication skills and customer orientation.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing

In their own words

About the company & team

A leading company in the industrial sector, specialized in machining solutions and cutting tools, with a solid track record and commitment to innovation and customer service.

All open roles at Michael Page España