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Debt Collection Teleoperator

On-site in Leganés·Part-time·Added 13 days ago (last checked 2 Nov)

Agency

Adecco España

4252 open roles

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Our summary

Salary: €15,000 a year
About €1,170 a month after tax.
Hours: 30 hours a week
Work mode: On-site, Leganés
Contract: Fixed-term, part-time hours
Spanish: Expected (ad in Spanish)
Experience: 2+ years

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Telemarketing

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in telephone customer service, telemarketing, debt collection, or client management.

Good communication and negotiation skills.

Results orientation and organizational skills.

Proficiency in IT tools and updating databases.

At least 2 years of experience

Pay & benefits

What you'll get

Initial temporary contract of 2 months with the possibility of extension for another 2 months.

30-hour contract from 9:00 to 15:00 (30 hours/week)

Immediate start.

Initial training and support.

Good working environment.

Opportunity to acquire experience in a consolidated company.

If you are a communicative, persevering, and goal-oriented person, we want to meet you!

The role

Do you have experience in customer service or telephone management and are you motivated by dynamic environments? We are looking to hire a Debt Collection Telephone Agent to reinforce our team during a temporary 2-month project, with the possibility of an extension for another 2 months. What will your functions be?

What you'll do

Contact assigned client portfolios with outstanding debt by telephone, with the objective of reaching payment agreements and recovering the debt.

Follow up on the payment commitments reached with clients.

Keep the database updated with the management actions carried out and the results obtained on a daily basis.

Report the activity and evolution of the assigned portfolio to your manager.

Manage and provide support in the resolution of incidents related to the management actions carried out.

Escalate to supervision those incidents that require a higher level of action.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.