Operations, Optimization and Process Management Internship

Are you passionate about optimizing processes and ensuring that healthcare systems function efficiently? Are you looking for a role where your analysis and problem-solving have a direct impact on our policyholders' experience? MISSION: You will join a key team within Technology and Operations, contributing directly to the evolution and optimization of health medical network management processes. In this role, you will be responsible for keeping our provider network up to date, ensuring rigorous control and monitoring of processes, and resolving incidents that impact service quality. Your work will ensure that AXA maintains a robust, efficient health provider network aligned with the excellence standards that characterize our service. WHY THIS POSITION? In today's insurance sector, the efficient management of the health provider network is a key competitive differentiator. This role positions you at the forefront of operational optimization, where your ability to identify improvements, implement solutions, and work cross-functionally will allow you to generate tangible value. It is an ideal opportunity to develop yourself in a dynamic environment, gain experience in integrated management systems, and contribute to the digital transformation of our processes. FUNCTIONS: Manage the provider lifecycle: administer enrollments, cancellations, modifications, and the recording of rates in the medical network, ensuring data integrity. Collaborate in cross-functional processes: work with different areas to ensure alignment and efficiency in the management of the health network. Identify and propose improvements: analyze BAU processes for health providers, detect inefficiencies, and develop concrete action plans for their optimization. Develop monitoring and control systems: design and implement new tools and methodologies that provide value and visibility to processes. PROFILE: Education: Bachelor's Degree in Business Administration, Economics, Engineering, or a related discipline. Experience: Previous experience in the insurance or healthcare sector will be valued. Technical knowledge: Advanced mastery of Excel. Knowledge of SAP and/or Salesforce (valued). Key competencies: Analytical and problem-solving capacity. Orientation toward continuous improvement and operational innovation. Communication and collaboration skills in multidisciplinary environments. English (basic-intermediate level). Why join AXA Spain? AXA Spain is one of the most relevant Talent Centers for AXA, with more than 3,000 employees working on local and international projects. We are proud to have been awarded various certifications such as Top Employer and Top LinkedIn Company, thanks to our environment of development, diversity, and inclusion. We work for the progress of society by protecting what matters. We create sustainable long-term value while protecting our customers, our economy, our environment, and society. Here, you will be able to grow professionally, work with flexibility, and be part of a team that drives change and innovation. At AXA, we actively promote Diversity and Inclusion by offering equal opportunities. Possession of a disability certificate will be positively valued. If you are looking for a place to make a difference, we await you at AXA Spain! #LI-HYBRID #LI-LB1