Transformation Specialist Technician

• Minimum formal education is possession of a university degree, or equivalent, preferably a degree in Higher Engineering.
• Minimum professional experience of 3 years in case of university education, in the development of specialized technical functions within the scope of activity of the position with autonomy and analytical capacity, and in the execution, monitoring, and improvement of technical processes; or 5 years in the described functions in the case of a Higher Vocational Training degree.

• Languages:
  • Catalan Level C1
  • Spanish Level C1
  • English B1

BSM is a company of the Barcelona City Council whose purpose is to improve people's quality of life, generating positive experiences to build a healthy and leading Barcelona. BSM is composed of a large and varied set of business units in fields related to leisure, culture, and the care of public space, and offers urban and sustainable mobility solutions to respond to the needs of citizens and new ways of moving.

Reporting to the Head of Unit, you will develop the following functions:

• Technically lead reengineering and process transformation projects for the different business units and corporate services, identifying opportunities for simplification, standardization, digitalization, and efficiency improvement.

• Analyze current processes, identify inefficiencies, critical points, duplications, and improvement opportunities, and develop redesign proposals aimed at improving efficiency, stakeholder experience, and service quality.

• Define, document, and facilitate, together with the involved areas, current and future processes (AS-IS / TO-BE), establishing requirements, roles, activities, indicators, and monitoring mechanisms.

• Accompany units in the implementation of redesigned processes and evaluate the results obtained through indicators that allow for determining the impact and identifying new improvement opportunities.

• Participate in the definition, review, and deployment of BSM's strategic plans and those of its business units, providing methodology, analysis, and specialized technical support.

• Prepare, facilitate, and document strategic reflection sessions with the different areas and levels of the organization, facilitating the identification of challenges, objectives, initiatives, and indicators.

• Support the deployment, monitoring, and evaluation of strategic and specific objectives, analyzing their evolution, identifying deviations, and proposing improvement actions.

• Prepare analyses, reports, and presentations that facilitate decision-making and allow transformation initiatives to be linked to the company's strategic priorities.

• Drive and support the deployment of the EFQM model as a reference framework for excellence, transformation, and continuous improvement at BSM.

• Participate in EFQM self-assessment and assessment processes, collecting and analyzing evidence, results, and management practices, and collaborating in the preparation of the necessary documentation.

• Identify, structure, and monitor strengths, improvement opportunities, and action plans derived from EFQM assessments.

• Accompany the different units and corporate services in the implementation of improvements derived from the EFQM model and in the consolidation of management practices oriented toward excellence.

• Drive and facilitate continuous improvement projects by applying structured methodologies adapted to the needs of the different business units and corporate services.

• Plan, facilitate, and monitor 5S methodology implementation projects, accompanying teams through the different phases and ensuring the consolidation of the implemented improvements.

• Define indicators, monitoring mechanisms, and evaluation systems that allow for measuring the degree of implementation, the results obtained, and the sustainability of the improvements.

• Develop and transfer methodology, tools, materials, and best practices that facilitate team autonomy in the application of continuous improvement methodologies.

• Technically lead and participate in cross-functional organizational, operational, and digital transformation projects, coordinating the different stakeholders involved.

• Apply change management methodologies that facilitate the adoption of new processes, tools, and ways of working, identifying resistance and proposing actions to favor implementation.

• Manage and monitor the scope, planning, risks, dependencies, milestones, and indicators of assigned projects, identifying deviations and proposing necessary actions.

• Coordinate and manage the operational relationship with providers linked to assigned projects, monitoring established commitments and results.

• Develop, adapt, and apply corporate methodologies and tools for transformation, process improvement, change management, strategic planning, and excellence.

• Advise and accompany business units and corporate services in the application of these methodologies, promoting common criteria and leveraging existing synergies and best practices within the organization.

• Prepare and deliver work sessions, training, and awareness actions related to transformation, processes, EFQM, 5S, and other improvement methodologies.

• Identify, document, and share internal and external best practices that can contribute to the evolution and transformation of BSM.

• Define and monitor the indicators associated with assigned projects and initiatives, analyzing their results and proposing actions in the face of detected deviations or opportunities.

• Prepare reports, working documents, and presentations to facilitate project monitoring, decision-making, and reporting to the different stakeholders.

• Ensure that the documentation for projects, processes, and methodologies under their responsibility is kept complete, structured, and updated.

• Ensure compliance with information security and data protection policies and regulations, preserving information confidentiality and communicating any detected incidents.

• Ensure compliance with environmental, ethical, and social sustainability criteria (ESG), as well as the correct monitoring of risk management measures applicable to the workplace.

• And, in general, all those functions of a similar nature that may be assigned to them.

• Medium level of ACTIC / Passing 65% of the digital skills course.

1. Excellence

2. Integrity

3. Commitment

4. Cooperation

5. Proactivity

1. Resilience

2. Decision-making capacity and results orientation

3. Self-awareness and emotional management

4. Critical and analytical thinking